How to contact Blip

Today, there are three ways to contact support:

• Via portal;

• WhatsApp;

• Telephone*.

*Available only to Enterprise plan customers.

What you need to access the channels

1- Be a paying customer.

Have a current contract with one of the plans, namely: Startup, Lite, Plus, Super and/or Enterprise. Find out more about your current plan here.

2- Be a Blip user.

Not a Blip user yet? Create your access by here. 

3- Be in the view of the contract associated with the plan or team of a paid bot.

Not yet part of the Bot team? Ask to be added to the contract. It's super simple, just follow these steps. See how to get added by clicking here.

4- After connecting to the Blip Portal, configure the Language of use in “Preferences”. To get in touch with our team and have the best experiences, just configure your information by clicking here.

Opening requests via portal
 

Contacting our support team is easy. Below, we'll explain how to open a ticket through the portal.
 

Click on the “Open ticket” card, and you will be directed to Zendesk, where the ticket will be created and forwarded to support.

In the top left corner, click + Add:

Then, simply fill in the requested information. Remember: the more information, images, and details you have, the faster and more effective our support team will be in resolving your issue.

Opening requests via WhatsApp (Smart Contact)

Prefer to open your call via WhatsApp? Call us at +553133496201

Send an interaction to Smart Contact, and your conversation will begin.
 

When interacting with our smart contact, you have the possibility to use Blip Help responds to clarify your doubts.

Click on “options” and select the option”I’m already a Blip customer”

Choose the “Blip Help Responds” option

You can write your question or send an audio message!
 

When you doubt in answered, you can end the conversation.

If you are experiencing a problem with the platform and want to open a ticket, simply repeat the initial process:

Interact with Smart Contact to initiate contact:
 

Click on “options” and select the option ”I’m already a Blip customer”

Choose the “Manage tickets” option

The next step will be to send your registered email to the platform. And then, select “Ticket Opening”. 

From there, you will need to insert the bot ID and follow the process by entering information such as title and very detailed descriptions to speed up your service.
 

This way, your call will be forwarded to support so that the team can continue the negotiations.

Contact via email
 

The support team does not handle tickets through this channel. If you have difficulty and are unable to open a ticket using any of the options above, please contact us and ask for help to continue the process.
 

Contact by phone

Telephone contact is available exclusively to customers with the Enterprise plan. Recall your contract plan here. If your contract does not include this plan, access other service channels.
 

For telephone support, in case of technical support for Enterprise plan customers, call +55(31) 3349-6201.

It is very important that before making the call, the customer must have an open ticket with support (opening is mentioned above and can be done via Portal or WhatsApp), as it is through the ticket to be mentioned in the telephone contact, that support will be able to continue with the negotiations.
 

Opening hours

• Business Plan | Questions and technical support

From 8am to 6pm (Brasília time) from Monday to Friday.

• Enterprise Plan | Questions

From 8am to 6pm (Brasília time) from Monday to Friday.

• Enterprise Plan | Technical Support

Telephone service 24x7

The important thing is that we resolve all your doubts. Where to? That's your choice ;)