Managing your chatbot through the log January 16, 2025 11:51 Updated One of the most powerful tools you can use to understand your chatbot’s in the smallest details is the log tool. Basically, you can visualize all messages delivered and received, in addition to the senders’ data. To enable this feature, use the switch located in the upper right corner of the screen. Log collection may take a few minutes to start after enabling. Check below how these messages are exhibited in the log: As you can see, the messages are exhibited as requests and have the following parameters: Name Description Date Date of delivery Id Request identifier From Delivery subject To Receipt subject Type Type of the message Content Content of the message Metadata Metadata of the message In addition to these data, you can also get more detailed data related to a given message. To do it, just click on the message’s id. Check below how these new details are presented: It is extremely recommended to use the log tool to identify possible errors in your chatbot. For example, a common case in which the log tool can show you detailed errors are in notification deliveries (message templates). For more information, access the discussion about this topic in our community or watch our channel’s videos. 😃 Related articles How to find a user's identifier How to review a contact's chat history Active Messages - Error Codes Setting up your AI model in the Chatbot Managing Access Permissions