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Managing your chatbot through the log

  • Updated

One of the most powerful tools you can use to understand your chatbot’s in the smallest details is the log tool. Basically, you can visualize all messages delivered and received, in addition to the senders’ data. Check below how these messages are exhibited in the log:

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As you can see, the messages are exhibited as requests and have the following parameters:

Name Description
Date Date of delivery
Id Request identifier
From Delivery subject
To Receipt subject
Type Type of the message
Content Content of the message
Metadata Metadata of the message

 

In addition to these data, you can also get more detailed data related to a given message. To do it, just click on the message’s id. Check below how these new details are presented:

 

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It is extremely recommended to use the log tool to identify possible errors in your chatbot. For example, a common case in which the log tool can show you detailed errors are in notification deliveries (message templates).

For more information, access the discussion about this topic in our community or watch our channel’s videos. 😃

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