How to save information from a user

One of the actions available in all Blip content blocks is the Define Contact action. Through it, it is possible to save information, acquired during the conversation flow, in a user's contact variable. All information saved in a user's contact variable can be viewed in other modules of the portal (for example: Users, History, Desk) and reused throughout the flow of your bot's conversation.

Imagine, for example, that your bot asks the user the following information: name, email and phone. For this data to be available throughout the portal, use the action of defining contact, following the steps below:

1. Choose a block, where the variables you want to use already exist, and create a Define Contact action.

1. Enter the data in the corresponding fields. Currently, it is possible to define the values:

• Name
• Email
• City
• Telephone (landline or mobile)
• Genre
• Extras - Generic property where you can add any custom property to the bot context. (Example: CPF, External Identifier etc ...).

1. Test with a user, ensuring that the action defined in the previous step is performed.
2. Open the Users module, access a contact and check if the information was stored correctly. The same information will also be available in Builder through contact variables (example: {{contact.name}}, {{contact.phoneNumber}} etc ...).