How to save information from a user Victoria Alves June 28, 2022 18:58 Updated One of the actions available in all Blip content blocks is the Define Contact action. Through it, it is possible to save information, acquired during the conversation flow, in a user's contact variable. All information saved in a user's contact variable can be viewed in other modules of the portal (for example: Users, History, Desk) and reused throughout the flow of your bot's conversation. Imagine, for example, that your bot asks the user the following information: name, email and phone. For this data to be available throughout the portal, use the action of defining contact, following the steps below: Choose a block, where the variables you want to use already exist, and create a Define Contact action. Enter the data in the corresponding fields. Currently, it is possible to define the values: Name Email City Telephone (landline or mobile) Genre Extras - Generic property where you can add any custom property to the bot context. (Example: CPF, External Identifier etc ...). Test with a user, ensuring that the action defined in the previous step is performed. Open the Users module, access a contact and check if the information was stored correctly. The same information will also be available in Builder through contact variables (example: {{contact.name}}, {{contact.phoneNumber}} etc ...). For more information, visit the discussion on the subject in our community or the videos on our channel. 😊 Related articles Builder variables How to check if an attendant is available in Builder How to configure Dialogflow as your AI provider Blip Desk Overview How to use Builder’s Ctrl+Z shortcut