How to save information from a user Help Center June 28, 2022 18:58 Updated One of the actions available in all Blip content blocks is the Define Contact action. Through it, it is possible to save information, acquired during the conversation flow, in a user's contact variable. All information saved in a user's contact variable can be viewed in other modules of the portal (for example: Users, History, Desk) and reused throughout the flow of your bot's conversation. Imagine, for example, that your bot asks the user the following information: name, email and phone. For this data to be available throughout the portal, use the action of defining contact, following the steps below: Choose a block, where the variables you want to use already exist, and create a Define Contact action. Enter the data in the corresponding fields. Currently, it is possible to define the values: Name Email City Telephone (landline or mobile) Genre Extras - Generic property where you can add any custom property to the bot context. (Example: CPF, External Identifier etc ...). Test with a user, ensuring that the action defined in the previous step is performed. Open the Users module, access a contact and check if the information was stored correctly. The same information will also be available in Builder through contact variables (example: {{contact.name}}, {{contact.phoneNumber}} etc ...). For more information, visit the discussion on the subject in our community or the videos on our channel. 😊 Related articles Builder variables Defining service Rules with one or multiple conditionals How to check if an attendant is available in Builder Blip Desk Overview How to configure Dialogflow as your AI provider