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How to block non-Blip users

  • Updated

Index:

  1. How does it work?
  2. Performing the blocking of the user

 

Did you know that it is possible to create a block list for two users that your bot will not respond to? If I am in contact with you, the messages will reach your bot in any way. Below, you will learn how to perform this configuration.

 

How does it work?


You can create and maintain your list within the BLiP through an Execute Script action or through the BLiP Bucket 10 Command or through some API (at your discretion). The script will depend on how you create and manage that list.

You will need to maintain a list of users that you want to block. Also, when you want to block someone, add the identifier to the list.

Performing the blocking of the user


Not your bot, not the first block, before starting the conversation, there will be a script that will go through the list and see if the person who is conversing as the bot is there.

If he does, the bot redirects the user to a block that does not respond at all, giving the impression that he is blocked. If the user is not on the list, he will normally send it to the stream.

 

In the conditions of exit from the block (Customer Block) apply two conditions:

 

  1. First it will be where you will block your contact, inserting the variable contact.identity and in Values or user identifier that you want to block. Logo, encaminhe ele para o bloco exceções.

The bot redirects the user to a block that does not respond at all, giving the impression that he is blocked.

 

  1.  The second will continue the flow with the users not "blocked":

If you have any doubts in this process, contact our support team.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

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