How to filter a ticket by ID Take Blip March 16, 2022 14:13 Updated In a service team routine, an important task assigned to the manager is the analysis of what was discussed in a specific service ticket. To facilitate the process of searching for service history, on the Blip portal, use the filter by ticket ID. Access the portal, choose your bot, select the Service module and click on the Service History option. Finally, use the Ticket ID filter option and enter the identifier you want to search for. Related articles How to use variables in response templates in Blip Desk How to check available attendants by team How to download the history of a ticket How to send email by the chatbot through Builder Builder exit conditions
