How to filter a ticket by ID

In a service team routine, an important task assigned to the manager is the analysis of what was discussed in a specific service ticket.

To facilitate the process of searching for service history, on the Blip portal, use the filter by ticket ID.

Access the portal, choose your bot, select the Service module and click on the Service History option. Finally, use the Ticket ID filter option and enter the identifier you want to search for.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😊