Recording and Sending Audio July 22, 2024 14:16 Updated Index: Recording and Sending Audio on Desk Web Channels Audio Speed Accelerator on Desk Web Recording and Sending Audio on Desk Web Made for Blip Desk users, now all agents can record and send audio messages directly from Desk Web. The ability to record and send audio messages is available via the microphone icon below the message writing area. Just hold the button while recording the message and release it when you want to send. For each chatbot, it is necessary to enable the feature on the Portal. By doing this, all agents associated with the chatbot will have access to the feature. On Desk, the initial view of the message field shows the microphone icon. When you type something in the field, the icon changes to the text message send icon. Clicking the microphone icon starts the recording. Clicking the green check sends the recording to the conversation. To cancel the recording, just click the red (x) icon. Recording time is limited to 1 minute and 30 seconds. At 1:20 of recording time, the counter starts flashing, indicating that the recording time is about to end. If the time runs out, the recording is available for sending or canceling. The audio message is not sent automatically after the time limit ends. Channels The feature is available for Blip Desk and WhatsApp. It is important to mention that on WhatsApp, the audio recorded via Desk is displayed as an attachment. Audio Speed Accelerator on Desk Web You can play audio messages faster using the Blip Desk audio speed accelerator. Just click the box with the speed description (x1, x1.5, and x2), available at the end of the audio progress line. For more information, visit the discussion on the subject at our community or videos on our channel. 😃 Related articles How to Create and Approve a Message Template in WhatsApp User Closing Tickets What types of content are supported by the Builder? Sending WhatsApp Active Messages on Blip Desk Sidebar Menus and Quick Filters