Record Extension

Index:

1. Introduction
2. How Does It Work?
3. Installation and Configuration
4. Support

Introduction

The record extension is an excellent tool for documenting your intelligent contact. With this extension, you can document all the details of your contact, making it easier to understand its functionalities, purpose, team members, technologies used, and updates made.

How Does It Work?

The record extension allows for the standardization of documentation for your intelligent contact. With it, you can keep track of the following:

• Prototype of your workflow.
• Objective and purpose of your contact.
• Technologies used in the project.
• Architecture and configurations of your contact.
• Team members.
• Integrations performed.
• Specific additional information about your Contact.
• History of changes and publications.
• Bot structure.
• Information about service settings.

It is supported on the following channels: All channels.

Installation and Configuration

Upon activating the record extension, you should click the edit button and add information about your Intelligent Contact.

Edit Record

In edit mode, you can add general information about the bot, architecture, customer information, your bot's skills, service queues, and change history.

Add General Information

After making changes, click the "Save" button in the upper right corner, and the modifications will be recorded.

At the bottom of the page, you can register a publication, add comments, and access the change area.

Register Changes

After adding and saving publication information, the extension will display the publication record.

Support

If you have any questions or encounter any issues with the extension, please contact us through our support service.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃