LinkedIn Analysis - All Comments

Rate and respond to comments from users on your LinkedIn page.

The Proprietary Metrics module provides data on pages connected to the STILINGUE platform, helping you understand how users engage with the content of your posts and, in turn, improve your business metrics to make your company a reference in a specific segment. 

 

Access the "All Comments" chart through the side menu:

 

All comments

1. Photo

The displayed photo is the same as the one shown by the user on the social network. By clicking on the avatar, you will be directed to this user's service history.

 

2. Name 

User's name on the social network. 

 

3. Date

Day and time when the comment was made on the publication. 

 

4. History

How many times the user has interacted with the page. 

 

5. Likes

Number of likes that the comment received on the publication. 

 

6. Ticket number

Number of Ticket of the support service. Click on the number to copy it to the clipboard. 

 

7. Status

Change the ticket status to: Ignored, Pending, Open, Waiting, Answered, and Closed.

 

8. Themes

The themes registered in your Search Configuration appear here. If you want to identify which theme was assigned to the comment, you can select it or search for more than one. 

 

9. Message box

Here is the message that the user sent to the page. 

 

10. Tags

Apply tags to the interactions made on the proprietary page. By including the tags in the Search Configuration, you can locate them in this field.

 

11. Sentiment

Select the sentiment assigned to the comment: Positive, Neutral, and Negative. 

 

12. Priority

The priority criterion is assigned to ticket that needs more attention. The higher the priority, the higher the assigned criticality. This action is manual and can be filtered in other filters. 

 

13. Reply to comment

Respond to the comment without leaving the platform.

 

14. View comment

Clicking on the padlock-shaped icon will redirect you to the comment section of the original social media publication. 

 

15. Mark as checked

If you want to annotate a post categorized by you, you can click and check the comment. Afterward, filter by only the checked comments to view what you have noted. 

 

16. Responder

When responding to a user's message, you are identified as the respondent and responsible for the inquiry. 

For more information, visit the discussion on the subject at our community or videos on our channel. 😃