Initial Twitter Analysis - All Comments

Learn about the ratings assigned to user comments on their Twitter publications. 

In the Proprietary Metrics module, charts are displayed containing important data about the performance of pages connected to the platform, separated by social networks. Some of them are specifically focused on comments made by users on the connected page, one of which is "All Comments".

 

To access it, use the side menu:

 

All comments

 

1. Twitter Interactions

Here you have access to "parent comments", that is, comments that originated other comments, according to the selected filter.

 

Attention! Interactions will be counted as a conversation, excluding responses from the proprietary page and other comments in the sequence. This means that only the comment that initiated the sequence of comments will be counted.

 

2. Date range

Choose the date you want to filter the comments. 

 

 

Attention! The filter date impacts the displayed comments' results.

 

For a comment to be displayed in All Comments, the first or last comment of the thread must align with the filtered period.

For example: if there's a comment at the beginning of the thread made on the 1st, and the last comment was made on the 10th, but in the middle of the conversation, there's a comment from the 5th, and my filter is from the 5th to the 9th, this thread will not appear.

 

3. Comment status

Select the status of the service: All, Ignored, Pending, Open, Waiting, Answered, and Closed. In the second part of this guide, you will understand how to respond to these services using this area. 

 

4. Sort by

Select which type of response you want to view: Newest, Oldest, and Most Liked. 

 

5. Responder

Select a team member to find out who responded to a comment. In this field, the names of all people with access* to STILINGUE and permission to send messages to users will appear.

*Access granted within the Manage Active Account area.

Note: If automatic notes are enabled in the settings, it will not be necessary to identify the responder.

 

6. Sentiment 

Select the sentiment assigned to the comment from the options: Positive, Neutral, and Negative. 

 

7. Criticality

To search for comments with the following criticalities: Low, Medium, and High, you must have previously entered this classification in some ticket. This action is manual.

 

Comments that require team attention are called "critical". Therefore, you can separate them by dividing the level of criticality among them. 

 

 

8. Checked

Search for comments that were manually checked earlier.

 

9. Theme

The themes registered in your Search Configuration appear here. If you want to identify which theme was assigned to the comment, you can select it or search for more than one. 

Tip: if it is relevant for your company, you can have themes such as "campaigns", "questions", "retail", or any other characteristic of your business.

 

10. Tag

Apply tags to the interactions made on the proprietary page. By including the tags in the Search Configuration, you can locate them in this field.

 

11. Containing the search

Another option to locate comments is to insert the terms used by the user in the message. You can use quotation marks (""). It is not possible to insert boolean operators for this search. 

 

12. Clear 

Clear the filter, removing all selected categories.

 

 

13. Filter

Finally, you can filter the information as you wish. All comments collected according to the options marked by you will be displayed.

For more information, visit the discussion on the subject at our community or videos on our channel. 😃