Twitter Analysis - All Comments

Conduct ratings and respond to user comments on your Twitter profile. Understanding how users engage with the content posted on your proprietary page is crucial. This can enhance your business metrics and establish your company as a reference in a specific segment. Therefore, the Proprietary Metrics module gathers data about social media pages.

To access the graph displaying user comments, go to the Publications Analysis section and then click on All Comments in the side menu. 

All comments 

1. Photo

The same photo used by the user on the social network. You can also click on the avatar to be redirected to this user's profile on the social network.

2. Name 

User's name on the social network. 

3. Date

Day and time when the comment was made on the publication. 

4. History

How many times has the user interacted with the publications on your profile 

5. Likes

Number of likes that the comment received on the publication. 

6. Message box

Here is the message that the user sent to your profile. 

7. Sentiment

Select the sentiment assigned to the comment from the options: Positive, Neutral, and Negative. 

8. Criticality

The criticality criterion is assigned to cases that require greater attention. The higher the priority, the higher the assigned criticality. This action is manual and can be filtered in other filters. 

9. Like Post

You can like the comment without leaving the platform.

10. Hide Post 

Here, you can hide the social media comment. When performing this action, you will no longer be able to view the comment within the social network until you undo the action by clicking again to "unhide" the comment. 

11. Remove 

When you remove a comment within the platform, it will be directly deleted from the social network, and it cannot be recovered. 

12. Reply to comment

By clicking here, you can open the reply box and send a message to the user who made the comment. 

Tip: You can use STILINGUE Smart Care to optimize response sending and customize filters. 

13. View comment 

This option directs you to the social media page where the comment was made. 

14. Mark as checked

If you want to annotate a post categorized by you, you can click and check the comment. Afterward, filter by only the checked comments to view what you have noted. 

15. Ticket number

Number of Ticket of the support service. By clicking on the number, you can copy it to the clipboard. 

16. Status

It is possible to change the status of the request to one of the following: Ignored, Pending, Open, Waiting, Responded, and Closed.

17. Themes

The themes registered in your Search Configuration appear here. If you want to identify which theme was assigned to the comment, you can select it or search for more than one. 

18. Tags

Apply tags to the interactions made on the proprietary page. By including tags in the Search Configuration, you can locate them in this field.

19. Responder

Name of the contact person with that user. When responding to a user's message, you are identified as the respondent and responsible for the inquiry. 

For more information, visit the discussion on the subject at our community or videos on our channel. 😃