Initial Analysis of YouTube - All comments

Learn about the ratings assigned to user comments on your YouTube publications. In the Proprietary Metrics module, you will find charts with important data about your pages connected to the platform, segmented by social media. Some of them are specifically focused on comments made by users of the pages, such as the "All comments" feature within the Comment Analysis section.

To access it, use the side menu: 

All comments

1. YouTube Interactions

Access the comments made on publications according to the selected filter.

Attention! Interactions will be counted as a conversation, excluding responses from the owning page and other comments in the sequence. This means that only the comment that initiated the sequence of comments will be counted.

2. Date range

Filter comments by date.

3. Comment status

Select the status of the interaction: All, Ignored, Pending, Open, On Hold, Answered, and Closed. In the second part of this guide, you will learn how to respond to these interactions using this area.

4. Sort by

Select the type of comment you want to view: Newest, Oldest, and Newest Replies.

5. Responder

Select a team member to find out who responded to a comment. In this field, the names of all individuals with access to STILINGUE and permission to send messages to users will appear.

6. Sentiment

Select the sentiment assigned to the comment from the options: Positive, Neutral, and Negative.

7. Criticality

To search for comments with the following criticalities: Low, Medium, and High, you must have previously entered this classification in some ticket. This action is manual.

Comments that require team attention are called "critical." Therefore, you can separate them by dividing the level of criticality among them.

8. Checked

Search for comments that were manually checked earlier.

9. Theme

The themes registered in your Search Configuration appear here. If you want to identify which theme was assigned to the comment, you can select it or search for more than one.

Tip: if it is relevant for your company, you can have themes such as "campaigns", "questions", "retail" or any other characteristic of your business. Themes can also be categories related to tags. 

10. Tag

Apply tags to the interactions made on the proprietary page. When you include the tags in the Search Configuration, you can locate them in this field.

11. Containing the search

Another option to locate comments is to insert the terms used by the user in the message. You can use quotation marks (""). It is not possible to insert boolean operators for this search.

12. Clear

Clear the filter, removing all selected categories.

13. Filter

You can filter with the information you desire. All comments collected according to the options marked by you will be displayed.

For more information, visit the discussion on the subject at our community or videos on our channel. 😃