All comments - YouTube

Rate and respond to user comments on your YouTube channel.

Understanding how users engage with the content posted on your proprietary page can enhance your business metrics. Therefore, the Proprietary Metrics module gathers data about social media pages.

To access it, go to the Comments Analysis section and navigate to the graph displaying user comments, using the sidebar. 

All comments 

1. Photo

The same photo used by the user on the social network. You can also click on the avatar to be redirected to this user's profile on the social network.

2. Name

User's name on the social network.

3. Date

Day and time when the comment was made on the publication.

4. History

How many times has the user interacted with the posts on your channel?

5. Likes

Number of likes that the comment received on the publication.

6. Message box

Here is the message that the user sent to your channel.

7. Sentiment

Select the sentiment assigned to the comment from the options: Positive, Neutral, and Negative.

8. Criticality

The criticality criterion is assigned to cases that require greater attention. The higher the priority, the higher the assigned criticality. This action is manual and can be filtered in other filters.

9. Like Post
The option to like through the platform is not available for this social network.
10. Hide Post
The option to hide the post is not available for this social network.
11. Remove
The option to remove the comment is not available for this social network.

12. Reply to comment

By clicking here, you can open the reply box and send a message to the user who made the comment.

13. View comment

This option directs you to the social media page where the comment was made.

14. Mark as checked

If you want to annotate a post categorized by you, you can click and check the comment. Afterward, filter by only the checked comments to view what you have noted.

15. Ticket number

Ticket number of the call. By clicking on the number, you can copy it to the clipboard.

16. Status

It is possible to change the status of the ticket to one of the following: Ignored, Pending, Open, Waiting, Answered, and Closed.

17. Themes

The themes registered in your Search Configuration appear here. If you want to identify which theme was assigned to the comment, you can select it or search for more than one.

18. Tags

Apply tags to the interactions made on the proprietary page. By including tags in the Search Configuration, you can locate them in this field.

19. Responder

When responding to a user's message, you are identified as the respondent and responsible for the inquiry.

For more information, visit the discussion on the subject at our community or videos on our channel. 😃