Word Blocker Extension October 03, 2024 13:18 Updated Index: Introduction How does it work? Installation and configuration Usage Examples Support Demonstration video Observation Introduction The Word Blocker extension was developed to prevent inappropriately behaving agents from sending messages with offensive words to customers, protecting the brand's reputation and ensuring professional and respectful communication. The extension is free and available for installation via Blip Store and Google Chrome. For example: If an attendant tries to send a message containing profanity, the extension will automatically block the message from being sent. Additionally, a custom report (available in Router or Builder) named “low_words_calao” will be generated containing the attendant’s email and the blocked message. How does it work? Word Blocker offers the following main features: Blocking messages that contain offensive words before they are sent to customers. Automatic generation of reports with the attendant's email and the offensive message he tried to send. Prevention of inappropriate messages, protecting the company's image. Supported channels: All Installation and configuration When activating the extension via Blip Store, it must be installed in the bot [ROUTER]. After activation, you must: 1 - Click on Activate Extension 2 - Once Activated, click on “Click here” to go to the Google Chrome store 3 - Click on “Use in Chrome” Collect any and all information relevant to the installation and proper functioning of the extension; This way, we will avoid support calls. Usage Examples Scenario: A large e-commerce implements the extension Word Blocker to ensure that your agents maintain cordiality in all interactions with customers. One of the attendants, frustrated with a customer, tries to send a message containing an offensive word. How the extension works: The message is not sent and the attendant receives an alert to reformulate their response. A report is automatically generated with the details of the incident, allowing the manager to intervene if necessary. This example demonstrates how the extension helps maintain service quality and protects the brand from possible complaints due to inappropriate behavior. Support If you have any questions or encounter any issues with the extension, please contact us us by email contato@pontoparse.net or the number 1199484-4060. Demonstration video Observation We are validating with pre-defined words, but which cover a wide variety of profanity. For more information, access the discussion on the subject at our community or the videos on our canal. 😃 Related articles How to send audio through BLiP Chat? How to send feegow scheduling reminders via WhatsApp (Blip) Data Extractor (Access to data) Zapier Extension: Integrate Blip with Any System Preferences in Blip Desk and Desk App