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[Extension] How to bulk transfer and close tickets in Blip Desk with the ‘Blip Desk: Bulk Ticket Transfer’ extension

  • Updated
  1. Introduction
  2. Features
  3. Prerequisites
  4. Installation and configuration
  5. How to bulk transfer and close tickets
  6. Support

Brief description: Transfer or close multiple Blip Desk tickets at once and move the conversations to another queue or agent without opening each ticket individually. Ideal for demand spikes and shift changes.

 

Introduction

The Bulk Ticket Transfer extension adds buttons to Blip Desk to move or close multiple conversations simultaneously. Instead of opening tickets one by one, you select the conversations directly from the list and send them to another queue or agent in a single flow.

For example, during shift changes with dozens of tickets stuck in triage, the supervisor clicks Select All, chooses the destination queue, and transfers all conversations at once without opening each one. It supports high-volume operations, demand redistribution among queues, and team reorganization.

 

Features

  • Batch ticket selection in Blip Desk via the Select All button or Ctrl/Cmd + click to choose specific conversations.

  • Visual highlight of selected tickets in the list.

  • Bulk transfer of selected tickets to a specific Queue or Agent.

  • Bulk closing of selected tickets, applying tags when the operation requires tags on closure.

  • Clear Selection button to uncheck all tickets at once.

Supported on the following channels: all channels available on the Blip platform, since the extension works on human service tickets in Blip Desk regardless of the origin channel.

 

Prerequisites

  • The service bot uses Blip Desk for human service.

  • The extension is activated on the correct service bot via the Blip Store.

  • The agent uses a Chromium-based browser (Google Chrome or Microsoft Edge) with the Blip Desk extension installed.

  • The agent accesses Blip Desk in the same browser profile where the extension was installed.

  • There are queues configured in Blip Desk to receive the transferred tickets.

Attention: bulk transfer and closing (two or more tickets at the same time) require the extension to be activated on the bot. Without activation, batch actions are blocked and Blip Desk will prompt to activate the extension.

 

Installation and configuration

The extension has two parts: activation on the service bot and installation of the extension in each agent’s browser.

1. Activate the extension on the service bot

  1. Access the Blip Portal and open the service bot where the extension will be used.

  2. Open the Blip Store and locate the Bulk Ticket Transfer extension.

  3. Select the extension and click Activate plugin. The extension will appear in the list of installed plugins for the bot.

Página da extensão Transferência de tickets em massa na Blip Store com o botão Ativar plugin

  1. Open the extension from the three dots menu on the installed bot and click Bulk Ticket Transfer. The extension activation screen will be displayed.

Tela de ativação da extensão aberta pelo menu de três pontos do bot instalado

  1. Follow the instructions on screen to complete activation.

2. Install the extension in the browser

  1. On the extension page in the Blip Store, click the browser installation option.

Página da extensão na Blip Store com a opção de instalação no navegador em destaque

  1. In the Chrome Web Store, click Add to Chrome and confirm the installation.

Extensão na Chrome Web Store com o botão Usar no Chrome

  1. Refresh the Blip Desk page. The selection and transfer buttons will appear at the top of the ticket list.

Attention: each agent who will use the extension needs to install it in their own browser. If the agent changes computer, browser, or profile, reinstall the extension in the browser.

Note: internal IT security policies may block the installation of browser extensions. If installation fails or the buttons do not appear in Blip Desk, check with your company’s IT team.

 

How to bulk transfer and close tickets

  1. Access Blip Desk with the ticket list open.

  2. At the top of the list, click Select All to check all tickets, or use Ctrl/Cmd + click to choose specific conversations. Selected tickets will be highlighted.

Lista de tickets do Blip Desk com o botão Selecionar todos e os tickets selecionados destacados

  1. Click Transfer. The transfer window opens showing the total number of selected tickets.

  2. Choose Queue or Agent and select the destination in the corresponding field.

Janela de transferência com as opções Fila e Atendente e o campo de seleção do destino

  1. Click Transfer to confirm. The tickets will be moved to the chosen destination and removed from the list.

To close tickets in bulk, select the tickets, click Close, add tags if the operation requires them, and click Finish.

Attention: transfer and closing only consider tickets belonging to the same bot as the first selected ticket. Before confirming a bulk action, verify the destination queue because sending tickets to the wrong queue affects the operation.

 

Support

If you have questions or issues, send an email to support@wiv.com.br.

 


Need more help? Explore our content at Blip Academy or Blip Community, watch tutorials on our YouTube channel or ask your questions in our support channel 😃

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