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Desk Extension Attendant Names in the Message

  • Updated

 

Index:

  1. Introduction
  2. How does it work?
  3. Installation and Configuration
  4. Usage Examples
  5. Demonstration Video
  6. Support

 

1. Introduction

Customize the messages sent to your customers with the attendants' names! This extension automatically adds the attendants' names to messages, allowing customers to identify who is interacting and providing assistance. This creates a more personal and humanized connection between attendants and customers.

This is a paid extension developed by the company White Wall.

 

2.How does it work?


The Desk Attendant Names in Messages extension offers the following functionality:
Personalizing messages sent to customers by including the attendants' names directly from Blip Desk.

 

3. Installation and Configuration

  1. First, log in to the Blip platform and access the Blip Store.
  2. Then, search for the Desk Attendant Inactivity extension.
  3. Install the extension in the desired service bot.

4.Usage Examples

Humanizing customer service is essential to establish a closer and more genuine relationship with your customers. Among the practices that contribute to this goal, highlighting both the customer's and the attendant's names during interactions is particularly effective. Using the customer's name demonstrates attention and care, creating a welcoming environment and fostering greater trust.

When a customer knows who they are speaking with, they feel more supported and confident that they are being treated as an individual, not just another case to be solved. This identification also conveys professionalism and strengthens the bond during the service process.

Now, consider the following scenario: a customer contacts support to resolve an issue. The initial attendant understands the matter but needs to transfer the case to another professional. At this point, the transition becomes much smoother and more human, allowing the customer to know who will be responsible for assisting them moving forward. This not only speeds up context understanding but also reinforces the sense of continuity and care throughout the customer's journey.

Below, you will find guidance on configuring this functionality in the extension.

Configuring the Attendant's Name

  1. Access the Blip Store.
  2. Click on the three dots in the upper-right corner.
  3. Search for the extension "Desk Attendant Names in Messages" and click on it.

Then, click on "Activate".

It is also necessary to install the extension in Google Chrome. Click on "Install the Extension", and you will be redirected to the Google Web Store page.

Next, click on "Add to Chrome".

Attention!
All attendants who will use the extension in the chatbot must install this extension in Chrome.

Go to Blip Desk and verify that the extension has been installed correctly. When testing, you should see the attendant's name.

Your extension is now ready to be used!

 

5.Demonstration Video

Still have questions? Watch our video on YouTube for more information and discover our other extensions.
Video link: Extensão Desk Nome dos atendentes na mensagem

6. Support

If you have any questions or encounter any issues with the extension, please contact us via email at support@whitewall.dev.

For more information, visit the discussion on the topic in our community or check out the videos on our channel. 😃

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