How to Connect WhatsApp and Resolve Meta Errors in Blip Go – Blip | Blip Help

This documentation provides complete instructions for connecting your WhatsApp Business number to the Blip Go platform. Additionally, this article details all connection validations, disconnection procedures, and a comprehensive guide to resolving Meta eligibility, registration, portfolio, and restriction errors.

Before You Begin

To ensure successful integration, you must make sure you fully meet the two mandatory requirements set by Meta:

Number Registration: Your number must be registered in the WhatsApp Business app (integration is not compatible with the standard WhatsApp Consumer app).
Activity History: Your number must have already exchanged messages with real customers. If the number has no prior usage history, Meta will not grant eligibility for integration.

Important Note: If you do not simultaneously meet these two prerequisites, Meta will block and not authorize the completion of your connection.

Step by Step

1. Starting the Connection in the Panel

To start the integration process for your number, carefully follow the steps below:

Open your browser and go to the Blip Go homepage at the web address https://go.blip.ai.
On the platform interface, locate and click the Start WhatsApp connection button.
Then, click the Open connection window option so that Meta’s official integration assistant opens in a new browser window.
On the screen displayed, you will see two authentication options: log in with your Facebook account or use the WhatsApp Business app. Choose your preferred method and follow the corresponding step-by-step instructions below. The WhatsApp Business option is simpler and faster.
On the connection screen, find the required field titled Website, Instagram or Facebook and fill it in with the corresponding information about your company.

Technical Information: Filling out the Website, Instagram or Facebook field is a strict Meta requirement, used to identify your company and increase the trust level of your business within the platform.

2. Connection Flow via Facebook

If you chose to authenticate using your Facebook account, follow these steps:

Enter your login details and sign in with the Facebook account directly linked to the business portfolio that owns the rights to the phone number.
From the list displayed, strictly select the correct Business Portfolio. This portfolio must be the same one where the number to be connected is associated.
The system will show a number option screen: choose between registering a new number or using an existing one and then enter the corresponding phone number.
A validation QR Code will be displayed. Take your smartphone, open the WhatsApp Business app, go to Settings, tap on Linked Devices, and scan the code displayed on your computer screen.
Carefully review all your company’s data shown on the screen and proceed to complete and finalize the operation.

Attention: You must select exactly the business portfolio that has the phone number linked. If you select the wrong portfolio, Meta’s assistant will interrupt the flow and display an error indicating that the number is not associated with the selected portfolio.

3. Connection Flow via WhatsApp Business App

If you chose to integrate by connecting directly through the WhatsApp Business mobile app, follow these steps:

In the assistant’s integration window, enter the complete phone number you want to use on the platform.
The system will generate and display a QR Code on the screen. Take your mobile device and scan this code using the reading function directly within the WhatsApp Business app.
After scanning, fill out all the registration fields requested by Meta in the interface, including the company name, the business category, and other required registration information.
On the closing screen, locate and select your phone number so the connection can be formally completed.

4. Validation of Connection Status

To check if your phone number was successfully integrated, you must verify it through the WhatsApp Business app on your phone:

On your smartphone, open the WhatsApp Business app.
Navigate through the menus to the Settings option.
Within settings, tap on the Account option.
Then, access the Business Platform menu.
Check the list presented: if the name "Blip" is visibly listed, it means your connection was successfully established and approved.

Attention: The status and real confirmation of this connection cannot be validated or checked through the go.blip.ai platform environment. This security information is exclusively available within the internal interface of your WhatsApp Business app.

5. Number Disconnection Procedure

If you need to remove your number from the platform, first consider the impact of this action. Disconnecting will have the following immediate consequences:

All your previous conversation history will remain intact within your WhatsApp Business app.
Communication with the system's intelligence will be cut off, immediately stopping the use of all Blip Go tools and features, such as the AI system, Kanban boards, campaign sending, and other integrated functions.
Technically unlinking the phone number does not represent and does not perform cancellation of your Blip Go subscription or plan. If that is your intention, please follow the steps described in this article: How to cancel the Blip GO subscription.
If you wish to use the features again in the future, you will be required to redo the entire number reconnection flow.

Aware of all the above conditions, follow the steps below on your phone to complete the disconnection:

Open the WhatsApp Business app on your mobile device.
Tap on the Settings menu.
Select the Account option.
Tap the option titled WhatsApp Business Platform.
Scroll through the list of connected partners until you find the name "Blip".
Tap the Disconnect option and confirm the action in the security pop-up window to end the integration.

FAQ - Meta Errors

In this section, you will find a detailed mapping of errors issued by Meta, their respective technical causes, and exact instructions on how you should proceed to solve them.

Eligibility and Number Registration Errors

Error 1 — Number not registered on WhatsApp Business

Official Error Message: This number is not registered in the WhatsApp Business App. To continue, you need to download the WhatsApp Business App and register your phone number.
Technical Cause: The number entered in the flow does not have an active registration in the WhatsApp Business app. This happens when the number is still assigned to the WhatsApp Consumer app (standard personal use) or when it is configured in a Cloud API without proper compatibility with the Coex integration model.
How to Fix: You must download the official WhatsApp Business app on your smartphone, register and activate your phone number there, and only after completing this registration in the mobile app, return to the Blip Go panel to restart the connection flow. If the app is already properly installed and the number is active in it, ensure that there is no concurrency conflict with WhatsApp Consumer or Cloud API settings.

Error 2 — Number not eligible (low activity)

Official Error Message: Your phone number is not eligible to connect to the WhatsApp Business Platform. More activity on the WhatsApp Business App is needed to help determine eligibility.
Technical Cause: The phone number submitted has not reached the minimum required usage and activity volume on the platform. Meta enforces a security policy that requires a real and consistent history of interactions and messages exchanged within the WhatsApp Business App before granting permission for the number to migrate to a Coex API infrastructure.
How to Fix: You should increase the daily and organic use of your phone number by sending messages, responding to requests, and continuously interacting with real customers directly through the mobile app. It is important to note that Meta does not set or disclose a fixed timeframe or exact volume of days for this approval, as the process is based on a proprietary algorithmic eligibility assessment. If you need immediate activation, the recommended alternative is to use another phone number you own that already has a consolidated activity flow.

Error 3 — Maximum linked numbers limit reached

Official Error Message: You have already linked the maximum number of phone numbers allowed for this Business Account. Delete a number to continue or request additional numbers.
Technical Cause: Your Meta Business Account has strictly reached the predefined maximum cap of phone numbers configured and associated simultaneously.
How to Fix: To proceed and add the new line, you will need to access your Meta manager and delete one of the phone numbers currently linked to your account that is no longer in use.

Portfolio and Business Account Errors

Error 4 — Number registered in Meta Inbox

Official Error Message: This phone number is already registered in Meta Inbox. To use this number, disconnect it from the existing account. Then return to this flow and try again.
Technical Cause: The number you are trying to integrate is linked and in use by the Meta Inbox feature, which causes a technical block and prevents it from being shared with the Blip Go environment simultaneously.
How to Fix: You must access the Meta Business Suite ecosystem, navigate to the Settings menu, find the WhatsApp Accounts option, select the account corresponding to the desired number, click on the Options menu, and click the Disconnect Account button. After fully unlinking within the Meta panel, return to the Blip Go platform and run the entire initial connection flow again.

Error 5 — Number not associated with the selected business

Official Error Message: The phone number you entered is not associated with the business you selected. To continue, you need to unlink this number from that business to use it here.
Technical Cause: This occurs when the phone number provided is not part of the business portfolio (Meta Business) you selected at login, or when the phone number is not properly mapped and classified as a device supported by the WhatsApp Business App within that specific portfolio.
How to Fix: Repeat the login process and make sure to select exactly the correct corporate portfolio. To audit and check these details thoroughly, access the Meta administrative panel via the URL https://business.facebook.com/, click on Accounts, go to WhatsApp Accounts, and enter the WhatsApp Manager. In this exact management interface, you can validate associations and, if necessary, unlink the number to correct the assignment.

Error 6 — Account restricted by Meta

Official Error Message: You cannot perform this action because your account is restricted. Check details in the Business Support Home.
Technical Cause: Your account on the Meta platform has been subject to sanctions, administrative blocks, or security policy restrictions by the tool itself, freezing the profile and preventing new number links or third-party system integrations.
How to Fix: To understand the penalty and seek to regularize your registration status, you must access Meta’s support panel directly at https://www.facebook.com/business-support-home. On this page, carefully review the details, justifications, and reasons for the restriction applied and strictly follow the steps and appeals requested by Meta to restore your account’s normal status. Note that the Blip Go team does not have administrative access to Meta’s internal systems and does not have tools to remove compliance restrictions applied by the partner.

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