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How to cancel the Blip GO subscription

  • Updated

Table of contents

  1. Step by Step

    1. Step 1: Procedure on the Platform (Web)

    2. Step 2: Procedure on the Cell Phone (WhatsApp Disconnection) 

The objective of this article is to guide you through the Blip Go cancellation process. The procedure is performed autonomously and involves two mandatory fronts: deactivating the billing on the Blip Go platform and manually disconnecting the application directly on the cell phone connected to WhatsApp Business.

 

Step by Step

To complete the cancellation correctly and ensure that billing and connection are fully terminated, strictly follow the two steps below.

Step 1: Procedure on the Platform (Web)

  1. Access the billing panel through the official link: https://go.blip.ai/billing.

  2. Navigate to the right side menu of Blip Go and access the Detalhes do plano (Plan details) module.

  1. Locate and click on the Cancelar assinatura (Cancel subscription) button.

  2. Write or select the reason for cancellation as requested by the system.

  3. Confirm the subscription cancellation.

The following screen will be presented:

 

Step 2: Procedure on the Cell Phone (WhatsApp Disconnection) 

  1. On your cell phone, open the WhatsApp Business application normally. 

  2. Tap on the gear icon (Settings) located in the lower right corner (on iOS devices) or in the upper right corner (on Android devices).

Configurações iOSConfigurações Android

  1. On the Settings screen, scroll down the page until you find the Account option. 

  2. Tap on Account to open the corresponding options.

Menu Conta

  1. Within the Account menu, tap on the WhatsApp Business Platform option to view the list of partners connected to your WhatsApp.

Plataforma WhatsApp Business

  1. In the displayed list of partners, locate the Blip icon (explicitly identified with the name "Blip"). 

  2. Tap on the Blip partner icon and then tap on the Disconnect option.

Desconectar Blip

  1. Confirm the disconnection action in the alert message that will be displayed on the screen.

 

What happens immediately after disconnection and subscription cancellation?

  • Conversation History: All of your conversation history remains fully saved and intact within your WhatsApp Business application.

  • Blip Go Features: You will lose immediate access to all integrated Blip Go features, which includes the Artificial Intelligence (AI) tools, the CRM, and the sending of active campaigns.

  • Return to Default: Your phone number is released and you go back to using WhatsApp Business in a conventional and isolated way.

 

Need more help? Explore our content at Blip Academy or Blip Community, watch tutorials on our YouTube channel, or clear your doubts in our service channel 😃