How to Generate Payments on WhatsApp in Blip Go – Blip | Blip Help

From a payment trigger, it is possible to generate a payment directly in the WhatsApp conversation with your customer, using a natural language message, without complicated commands, without needing to access another system, and without technical integrations.

In practice: you write a message saying you will generate a payment, informing the amount and what is being sold, and the system automatically identifies this information, displaying a payment component to your customer within the conversation itself.

This way, you don’t need to leave WhatsApp to generate a link or payment.
The customer receives the payment request in the same conversation, which reduces the chance they will abandon the purchase.

Before You Start

Company Tax ID and details (legal name, business address).
Legal representative’s identity document (ID or driver’s license, front and back).
A clear selfie, without glasses or a hat.
Bank details of a checking or savings account linked to the company tax ID.

Registration

To use the payment trigger, you must enable the payments feature on the Blip Go portal first. This process is called registration and only needs to be done once.

How to start:

Access the Blip Go portal and click on Checkout in the side menu.
On the welcome screen, click Activate now.

You will be directed to the registration welcome screen. Make sure to have all the necessary documents ready (the process takes about 10 minutes)
Click All set, let’s go! to begin.

The form is divided into 4 steps:

Company details: legal name, tax ID, business address, and payment category
Legal representative: personal details, home address, identity document, and facial verification
Bank details: account linked to the tax ID to receive your sales funds
Receivables and fees: selection of payment receipt conditions

All information is mandatory. Make sure you have everything on hand before starting to avoid interruptions in the process.

After completion, the Payments feature is enabled for your number, and a new configuration screen becomes available. Here, you define, for example, which message the customer will receive in the component when the payment is approved and which payment methods will be active.

How to Generate the Payment Trigger

To generate the payment, just send a message to your customer (or reply to a message from them) informing that you will generate the payment. There is no fixed mandatory format, but the message needs to contain some information so the system understands what to do.

[Visual trigger templates]

What the message needs to include

A keyword indicating the payment intent, such as: generate, payment, pay, or payment.
The total amount of the payment; this information is mandatory, without it the payment component is not displayed.
The payment method (optional). If not provided, the system automatically shows all active payment methods you have.
The quantity (optional). If not provided, it defaults to 1.
The name of the product or service (optional). If not provided, the system displays "Payment" as the default name.

Example message to generate the trigger:

Alright! I will generate the payment!
Total amount: $1.00
Product: Brigadeiro
Payment method: PIX
Quantity: 1

Important: this text is just an example of organization. You can write it however you prefer, as long as the information is present in the message; the system identifies the data regardless of order or exact formatting.

If any information is missing

If you forget to include a mandatory piece of information (such as the amount, for example), the system automatically alerts you and asks you to generate the payment again:

Warning message (when the amount is missing):

Oops, I forgot to include the total amount! ⚠️ One moment, I’ll generate the payment again.

Warning message (when another piece of information is missing):

Oops, something is missing in the payment! ⚠️ One moment, I’ll generate the payment again.

These messages appear as if sent by you in the conversation; this is a way to signal that something needs to be corrected before trying to generate the trigger again, this time with all the necessary data.

Speeding Up Sending with WhatsApp Quick Replies

To make sending the trigger even faster day-to-day, you can use the quick replies feature of WhatsApp itself (activated by the "/" command in the conversation).

The idea is to save a message template with the trigger fields already structured, leaving only the values blank for you to fill in manually at the time of sending. This way, you don’t have to type the entire message every time.

Example of a template to save as a quick reply:

Alright! I will generate the payment!
Total amount:
Product:
Payment method:
Quantity:

Payments with More Than One Item

A single trigger message can also generate a payment with multiple products at the same time. For this, just include the name and value of each item separately within the same message.

Example of payment with multiple items:

Alright! I will generate the payment!
Payment method: PIX
Product: Coffee
Value: $6.00
Quantity: 1
Product: Brigadeiro
Value: $2.00
Quantity: 1

As with a simple trigger, there is no mandatory format; the important thing is that each product has its name and value identifiable in the message.

Status Updates Are Automatic

After the payment component is displayed to the customer, the system automatically checks the payment status and updates the conversation by itself, with no action needed from you.

Note: Do not update the status manually through the WhatsApp interface. The component displayed to you (merchant) shows a button to manually update the payment and order status. This button is a feature of WhatsApp itself and is not part of the solution.

We recommend not using it: the payment component updates automatically, and manual use may cause conflicting payment information.

If the status is updated manually, this change does not reflect in the transaction recorded on the Dashboard, and it is not part of the automatic flow the solution provides.

What Your Customer Receives Automatically

After the customer interacts with the payment component, the system checks the transaction status and sends a corresponding automatic message. See each scenario below:

Payment approved: You can customize this message on the configuration screen enabled after registration. If not customized, the flow uses the default message below:

Payment confirmed! ✅ Please wait a moment while we continue your service.

Payment declined: (most likely to happen with card payments).

Payment Declined! ❌ We could not process your payment. Please contact us to try again or choose another payment method.

Payment processing: This scenario is rare since confirmation usually happens very quickly. Still, if the payment is still processing at the time of verification, the customer receives:

Payment processing! ⏳ Your payment is being processed. As soon as it’s confirmed, you will receive an update here.

Pending payment reminder: If the customer does not complete the payment within a few minutes after the component is displayed, the system automatically sends a reminder message encouraging them to finalize the purchase:

Your PIX code or payment link is above. If it has expired, request another one here.

After the Payment

After completing a payment, you can generate new payments through a new trigger at any time or simply continue the conversation normally with your customer.

If there is no interaction within the wait time configured on the Blip Go portal, the conversation is automatically restarted and goes back to being handled by the FAQ assistant.

Need more help? Explore our content at Blip Academy or Blip Community, watch tutorials on our YouTube channel, or get your questions answered on our support channel 😃