How to connect your chatbot on Instagram?

Important: to connect to Instagram, the user must simultaneously have the permanent administrator permission of the company's Facebook page and Instagram account.

If you use the router bots and child bots framework, you must access the channels area in the Bot Router.

Once these checks have been carried out and if necessary, follow the steps below.

In the Blip Portal, select the chatbot you want to activate your account and in the “Channels” tab select “Connect” on the Instagram card.

On the screen that appears, read the instructions and click on “Start Connection”.

Step 1

In the first step, you need to ensure that your business has a Facebook business page. If not, the page can be created through this link.

Once the company's commercial page is ready, click on “I have a commercial page” to proceed.

Step 2

In the next step, you need to verify that your company's Instagram account is set up as a professional account. To do this, access the Instagram application on your smartphone and follow this path: Menu > Settings > Account > Switch to professional account. Find out more details here.

 

Click on “I have a professional account” to proceed.

Step 3

In this step you will need to link your Instagram account with your Facebook business page. Remembering that you need to be an administrator of the facebook page to perform this assignment.

 

The process is simple, just follow the steps below:

Open your Facebook business page.

Select “Settings” from the menu on the left.

Select “Instagram”.

 

To add an Instagram account to your Page, select “Connect Account”. Make sure the “Allow access to Instagram messages in inbox” option is enabled and click “Continue”. Enter your Instagram account username and password and select “Sign In”.

 

If you prefer, learn more details here.

After linking your Instagram account to Facebook, click on “Accounts are linked” to proceed.

Step 4

We're almost done! Now you need to allow Facebook access to Instagram messages. Follow the steps below in the Instagram app:

 

Access your Instagram business profile.

Access the menu and select “Settings”.

Select “Privacy”.

Select “Messages”.

 

Under “Connected Tools”, enable the “Allow Message Access” switch.

If you prefer, learn more details here.

After allowing access to messages, click “Access allowed” to proceed.

Step 5

Now that you've secured all the settings in the Facebook and Instagram apps, we're ready to finalize the integration with Blip 😍

Click on “Connect to Facebook”.

In the pop-up that will open, log in with the Facebook account related to the Instagram business profile that you want to integrate with Blip (the same account used in the previous steps).

Leia as instruções na tela e clique em “Continuar…”.

Select the Instagram business account you want to use and click “Next”.

Select the Facebook page linked to your Instagram business profile and click “Next”.

Confirm access to the listed permissions and click “Finish”.

Note: It is important to keep access to all permissions listed on this screen activated so that the integration with Blip works correctly.

Click “Ok” to save changes and close the pop-up.

Back in Blip, select the Instagram business account in the “Instagram Account” field and finish the integration by clicking “Connect to Instagram”

You will see a popup indicating that your account has been successfully connected

What can happen during activation

• Instagram account not linked to Facebook Business Page

If we identify that your Instagram account is not linked to a Facebook business page, we will display the screen below. Follow these steps and redo the connection process.

• Facebook business pages not linked to any Instagram account

If we identify this scenario, you will see the screen below. To see all of your Instagram accounts, make sure they are linked to any Facebook business pages. Check here how to add an Instagram account to your Facebook page.

• Instagram account already connected to another chatbot

If your Instagram account is already connected to some other chatbot, you will see the screen below. Follow the onscreen instructions to proceed with the connection.

• Message access permission not granted

If we identify that access to messages on the Instagram account has not been granted, we will present the screen below. Blip needs access to Instagram messages for the integration to work properly.  Follow these steps to perform this setup on your Instagram account.

Important: Do this procedure directly in the Instagram app and not on the website.

• Some permission not granted in login and setup step with Facebook in Blip

After you log in with your Facebook account (in the pop-up window), if you disable any whitelist option as shown in the image below, you will not be able to successfully terminate the connection. Blip needs access to all the permissions that appear in the list for the Instagram integration to work properly.

If you have disabled any option (as shown in the image above), the screen below will be displayed. Redo the connection process and keep all listed permissions enabled.

 

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃