Stories Replies on Instagram – Take Blip | Help Center

Index:

Introduction

When you choose to use this entrypoint, a conversation will be opened with the bot when the user replies or reacts to a brand story.

Use stories replies to give attention to people who engage with your brand and generate opportunities for your business.

Example of how a user reply made in a brand story is displayed on the Blip Desk

How to enable or disable Stories Replies on Instagram

By default, this functionality is disabled. To enable the receipt of Stories Replies it is necessary to change the value of the EnableStoryReply key in the bot advanced settings. If the key does not appear in the advanced settings just add a new key following the examples below according to your preference:

Enable Story Reply

Domain: postmaster@instagram.gw.msging.net

Key: EnableStoryReply

Value: True

Disable Story Reply

Domain: postmaster@instagram.gw.msging.net

Key: EnableStoryReply

Value: False

How to identify and handle messages coming from a particular brand story

It is possible to identify the messages originated in each published story, thus enabling the brand to customize the chatbot flow according to its needs.

Important: Before setting it up, make sure that Stories Replies are enabled (see above section).

In the content block where you want the scan to be done, in the "Output conditions" tab, set a new condition that will verify if the message content is related to the story identifier on Instagram.

Example of what the output condition would look like

In the above example, it is being verified that the content of the message sent by the user contains in the attribute "uri", the story identifier on Instagram, in our example "17936339120174580", and if the condition is met, we direct the user to the block "Interactions in Stories".

In the defined variable:

input.content stores the content of the message sent by the user
@uri used to store the "uri" attribute present in the message package.

To retrieve the identifier of a story made in Instagram, you will need to make a comment or react to the story, in order to generate the message log in Blip, accessible through the Menu >> ... >> Log

In the below example we have the message log structure in Blip. Within the "Content" property, the "uri" attribute brings the link that stores the story's media on Instagram. The story identifier is the "asset_id" parameter contained in the "uri".

A message can have multiple attributes and you can use the one that makes the most sense for your need.

You can operate the verification of several brand Stories in the same content block, just by adding in the output condition, in the field "values", the other stories IDs, as shown in the below example:

It is also possible to combine validations with different attributes values that are part of the message package. In the below example, it is being verified whether in the message package sent by the user contains in the attribute "uri", the brand story identifier and whether the message content (validated through the attribute "text") contains the keyword "#quero", interesting combination to grant a discount coupon to the user, for example. If the condition is met, we direct the user to the "Interactions in Stories" block.

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