How to create a human service solution on WhatsApp

With the opening of the official WhatsApp API on August 2018, it became possible to use this channel to improve communication between customers and companies.

One of the possible solutions, in this scenario, is to use Blip to organize and scale a company's human service.

In the video below, I demonstrate, step by step, how to use the Blip Manual (human) template on the WhatsApp channel.

Summary of steps:

1) Create a bot using the Manual Attendance template

2) Log in to the Blip Desk service tool

3) Configure the WhatsApp channel with your WEC information - WhatsApp Enterprise Client (container)

4) Tests

For more information, visit the discussion on the subject in our community or the videos on our channel. 😊