BLU - Blip Language Understanding August 06, 2024 11:37 Updated Index: Introduction Installation and Configuration Introduction BLU (Blip Language Understanding) is the native AI provider of Blip, developed to enhance the natural language understanding and processing capabilities of chatbots. As an NLU (Natural Language Understanding) provider, BLU can perform text classification based on intents and entities. With BLU, developers can create smarter and more efficient chatbots, capable of accurately understanding and responding to user requests. By using advanced natural language processing techniques, BLU enables chatbots to accurately interpret the underlying intents of user text, as well as identify relevant information through the entities present. Example: Let’s consider a scenario where a user is interacting with a technical support chatbot from an electronics company. The user sends the following message: "My phone is not charging”. Using BLU, the chatbot can understand the intent behind this message, which is "Phone charging issue”. Additionally, BLU can identify the relevant entity "phone" mentioned in the user's message. Based on the identified intent and entity, the chatbot can provide an appropriate and targeted response to resolve the user's problem. For example, the chatbot might offer a series of solutions, such as checking the charging cable connection, restarting the device, or contacting the company's technical support. BLU is compatible with all channels connected to the Blip platform, allowing you to leverage its functionalities in a wide range of chatbot environments. Installation and Configuration When you subscribe to BLU, it must be enabled in the same bot where the Knowledge Base is located (in the Artificial Intelligence tab of Blip), which is the bot where NLP calls will be made. Follow the steps below to start using BLU in your chatbot. Ensure that a knowledge base is registered in the AI tab of Blip. If you do not have a knowledge base, consult the official Blip material for creating Intents and Entities! Access the AI Providers screen, connect, and activate BLU in Blip. Be aware that by confirming the use of BLU, you may incur a charge. Check the pricing table in the modal link to understand the costs. We are developing a screen that will display information about consumption, which will be available soon. Access the Publishing tab to train, test, and publish your model (in that order). Consult our materials on testing, training, and publishing. For more information, access the discussion on the topic in our community or the videos on our channel. 😃 Related articles Creating entities and intents Creating interactive messages in WhatsApp Setting up your AI model in the Chatbot How to configure Dialogflow as your AI provider Blip Copilot