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BLU - Blip Language Understanding

  • Updated

Index:

  1. Introduction

  2. Usage Examples 

  3. Limits and Recommendations

  4. Installation and Configuration 

 

Introduction 

BLU (Blip Language Understanding) is Blip's native AI provider, developed to enhance the natural language understanding and processing capabilities of chatbots. As an NLU (Natural Language Understanding) provider, BLU is capable of performing text classification based on intents and entities. 

With BLU, developers can create smarter and more efficient chatbots, capable of understanding and responding accurately to user requests. By using advanced algorithms to analyze context, sentiment, and keywords in real-time, BLU empowers chatbots to accurately interpret the underlying intentions of the user's text, as well as identify relevant information through the present entities.

 

Usage Examples 

Let's consider a scenario where a user is interacting with a technical support chatbot for an electronics company. The user sends the following message: "My phone is not charging." 

Using BLU, the chatbot is able to understand the intent behind this message, which is "Problem with phone charging." Furthermore, BLU is able to identify the relevant entity "phone" mentioned in the user's message.

Based on the identified intent and entity, the chatbot can provide an appropriate and targeted response to resolve the user's problem. For example, the chatbot can offer a series of solutions, such as checking the charging cable connection, restarting the device, or contacting the company's technical support. 

BLU is compatible with all channels connected to the Blip platform, allowing you to leverage its features in a wide range of chatbot environments.

 

Limits and Recommendations 

To optimize analysis speed and ensure maximum accuracy in Artificial Intelligence responses, the Blu NLP operates with specific processing guidelines.

Capacity Update: Processing Limit 

The system has a reading limit of 600 characters per message.

  • What this means: The algorithm will only analyze the first 600 characters of the text sent by the user. Content that exceeds this limit will be disregarded in the analysis of intents and entities.

  • Recommendation: To ensure the full context is analyzed, instruct the user to be more succinct, or implement procedures in the flow to handle very long texts.

 

Installation and Configuration 

When contracting BLU, it must be enabled in the same bot where the Knowledge Base is located (in Blip's Artificial Intelligence tab), which is the bot where the NLP calls will be made. Follow the steps below to start using BLU in your chatbot.

  • Be aware that by confirming the use of BLU, you may receive a charge. Consult the pricing table in the modal link and understand the costs. We are developing a screen that will show information about consumption; it will be available soon.

 

For more information, access the discussion about the subject in our community or the videos on our channel. 😃

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