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Queues - STILINGUE Smart Care

  • Updated

Index:

  1. What are the queues?
  2. How to access?

 

Discover how to use STILINGUE Smart Care queues and view your tickets in a more organized way.

 

What are the queues?

Access the guide and learn how to access STILINGUE Smart Care. This is where queues are available, serving as a quick filter to view tickets with pre-configured characteristics in the tool. This feature facilitates the organization of support requests and speeds up navigation. 

Would you like to quickly locate pending conversations classified with negative sentiment? Or perhaps analyze tickets from Twitter that are qualified as High Criticality? By understanding how queues work, you can sort your collected tickets according to different objectives. To learn how to configure this functionality, click here. 

 

How to access?

First, go to the Settings page:

 

And then, enter "queues".

 



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