Dark Post Filter January 31, 2024 12:18 Updated Learn how to identify paid posts separately within the STILINGUE Smart Care You may already be familiar with the black color mask icon that appears in some posts in the Proprietary Metrics area of the system. The symbol indicates dark posts, paid social media posts. How to locate paid posts and dark posts? Learn how to access STILINGUE Smart Care through the tab. After that, click on the filter icon in the upper right corner of the page. In the filter, there is a division for the type of post you want to search for, with the option to choose between organic and dark post. Attention! Note that posts identified as dark posts will appear in the ticket list with the icon. This also happens for interactions in a dark post, as shown in the image below. Another important point to note is that the Conversation Filter in STILINGUE Smart Care searches for interactions and not conversations. As a conversation is formed by different interactions, you may identify interactions in the same conversation that were not included in the initial filter. This means that if a Dark Post comment is present in an organic conversation, that conversation will be returned in both the Dark Post filter (due to the comment) and the organic post filter (due to the interaction that generated the conversation). For more information, visit the discussion on the subject at our community or videos on our channel. 😃 Related articles Collection of Dark Posts Skill Injector How to create blocks in Builder Data Collected from Instagram - Proprietary Metrics Publication Collection in Partnership