Saved responses - STILINGUE Smart Care

Index:

1. What is it?
2. How it works?

Learn how to insert saved responses in STILINGUE Smart Care to streamline interactions with users.

The STILINGUE Smart Care is the solution for operations in companies that analyze and respond to interactions with users on their proprietary pages.

What is it?

The Saved Responses feature was designed to bring benefits to the attendant and the entire data analysis team. A separate area in the menu facilitates the insertion of saved responses by the team, to be later sent to users as needed: solutions for frequently asked questions, important information, data for confirmation with users mentioning the page, for example.

How it works?

The titles will be used for quickly searching the responses and can contain up to 300 characters. In turn, each saved response can have up to 10,000 characters. However, it's important to note that some social networks (such as Twitter, for example) may limit the size of responses. Within STILINGUE Smart Care, there is no maximum number of responses that can be saved.

In the search field, it's possible to locate all saved responses:

See in the image below how simple it is to add other responses to your list:

Remember that it's possible to organize all saved responses in alphabetical order, allowing you to quickly find them whenever needed. To do this, follow these steps: go to the Saved Responses area and then click on Manage Responses (the link is in the bottom right corner). 

On the screen that opens, click the button located in the top right corner, next to the search bar, to rearrange the responses and choose the best viewing option: alphabetical order from A to Z, from Z to A, or in the order of creation (ascending or descending).

Note: It's important to remember that numbers and special characters come before letters in alphabetical order, while emojis and symbols are displayed at the end (after Z).

Attention! Saved responses are created to facilitate frequent interactions, but you should always strive to personalize user interactions and avoid spam on social media. If the social media platform identifies too many identical messages in a short period, you may be prevented from sending new responses. Learn more in the guide.

For more information, visit the discussion on the subject at our community or videos on our channel. 😃