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Smart Reply - STILINGUE Smart Care

  • Updated

Index:

  1. How can I create a Saved Response?
  2. Smart Reply Configuration
  3. How can I acquire?

 

Maximize your response time with the automatic suggestions brought to you by STILINGUE.

STILINGUE Smart Care is a section designed to make it easier to send responses to users who interact with the platform's connected proprietary pages." This way, you can engage with users commenting on your pages using features that enhance your company's Customer Service. 

One of these features is Smart Reply. This functionality allows sending responses through STILINGUE Smart Care based on automatic suggestions from terms and phrases stored in the Saved Responses system. 

By activating this option in your search, you can send a standard response without having to write the entire text. The system recognizes that the message is a saved response from you or someone on your team. 

 

How can I create a Saved Response?

Before explaining how Smart Reply works, it's important to show how to create saved responses. Follow the steps below or refer to the guide for more details:

  1. Click on Saved Responses in the response field;
  2. Then go to "Manage Responses";
  3. Enter the text and title in the respective fields;
  4. Click on "Create".

 

Done. Now that you have a collection of Saved Responses, you can activate the Smart Reply option in your search and start handling inquiries with automatic messages. Note that your Saved Responses can be organized alphabetically or by creation date, providing more efficiency in finding them.

 

 

Smart Reply Configuration

By entering the first letter of the word (related to the saved response in the system), the functionality is activated. The text will appear as a suggestion in the response field, and you can accept this suggestion by pressing the "Tab" key on your keyboard:

 

 

Smart Reply has two usage limitations:

  1. Limit of 1000 characters for suggestion. When typing in the response box, you will receive the saved suggestion in the system up to the character count of 999. After that, the suggestion no longer appears. 
  2. Line breaks are not considered for phrase suggestions, only the last written paragraph. 

 

How can I acquire?

This guide refers to a feature in the development phase and is initially available to a limited number of customers. If you want more information and access, please contact your Customer Success. 

 

For more information, visit the discussion on the subject at our community or videos on our channel. 😃

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