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AutoMessage Extension

  • Updated

Index:

  1. Introduction 
  2. How does it work?
  3. Installation and configuration
  4. Example use case
  5. Demonstration video
  6. Support 

Introduction 

The extension AutoMessage allows you to automatically send an engagement message when the customer exceeds the 24-hour WhatsApp session.

For example: Imagine that the attendant has several conversations on his Blip Desk and is unable to pay attention to important messages that end up going beyond the WhatsApp session, with this extension, he will not worry about this, as AutoMessage will automatically send a message to re-engage the customer.

 

How does it work? 

The extension AutoMessage presents as its main functionality to recover and engage customers and is supported on the channel WhatsApp .



Installation and configuration 

When activating the extension via Blip Store, it must be installed in the bot ROUTER. After activation, you must: 

1. Select the Human Service bot.

 

 

2. After selecting the bot, select the template you want to send (template/model no variable) such as: ‘Hello! Shall we talk again?’


 

3. After completing the previous process, simply click on Activate Extension or Update, as shown in the screen above. 

 

 

4. Finally, you will need to click on the link highlighted in red to install the extension on Google Chrome. When entering the screen below, click “Use in Chrome" and update the Blip Desk screen.

 

OBSERVATION: As the message is sent after the 24-hour window, the charge for the template will be the same as the prices charged.

 

Example use case

Use Case 1: Customer Support for E-commerce

Scenario: An online store that sells electronics receives many questions from customers about products, delivery times and return policies. Responses to these questions sometimes take longer than 24 hours due to the high volume of requests.

Solution: With the extension, customer support can automate an engagement message that is sent after 24 hours, reminding the customer that the team is available to continue helping. The message might include something like: "We're here to help! If you need more information about your order or anything else, just reply to this message."

Use Case 2: Sales Follow-up for New Product Launch

Scenario: A cosmetics company is launching a new product line and is in contact with several leads who expressed interest during a marketing campaign. However, due to the volume of contacts, some responses may take longer than 24 hours.

Solution: The extension can automate sending an engagement message after 24 hours to these leads, inviting them to resume the conversation: "Hi! We noticed you've shown interest in our new product line. We'd be happy to continue this conversation and take all your doubts."

Use Case 3: Customer Retention for Subscription Services

Scenario: A company that offers a monthly healthy eating subscription service notices that some customers are becoming inactive and not renewing their subscriptions.

Solution: With the extension, the company can set up an engagement message that is sent 24 hours after the last contact, encouraging the customer to return to the conversation: "We missed you! We're wondering if we can help with anything on your subscription. We're here to help chat and ensure you have the best experience possible.

 

Demonstration video

Watch the demonstration video AutoMessage and see how the extension works in practice: 

 

 

Support 

If you have any questions, or if you encounter any problems with the extension, please contact us by email contato@pontoparse.net or the number (11) 99484-4060.

 

 

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

 

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