File Sending

To configure file or multimedia attachment sending, you’ll need to access the Blip portal. Please note that only Blip Go! admins can make this change. 

Blip portal access: https://blipatendimentotrial.blip.ai/application

Select the builder with the Desk variable, as shown in the image below.

Go to the top menu and select the [Customer Service] section; this will open a left-side menu. Scroll to the bottom of the screen and select [General Settings]. 

In this menu, you’ll find the [File Sending] option, which you can enable or disable.

When this function is active, agents can send multimedia attachments during a service interaction.

For more information, check out the discussion in our community or watch videos on our channel. 😃