Displaying the Number of Clients in Queue

To configure the display of the number of clients in queue, you will need to access the Blip portal. It’s important to note that only Blip Go! admins can make this change.
Access the Blip portal here: https://blipatendimentotrial.blip.ai/application

Select the builder with the Desk variable, as shown in the image below.

Go to the top menu and select the [Support] section. A left-side menu will open. Scroll down to the bottom of the screen and select the [General Settings] option. In this menu, you'll find the option [Hide number of clients waiting], which you can enable or disable.
When this feature is active, agents will not be able to see how many clients are waiting for assistance in Blip Desk.

For more information, visit the discussion on this topic in our community or the videos on our channel. 😃