Ticket Transfer Setup November 21, 2024 13:54 Updated To configure ticket transfer, you will need to access the Blip portal. Please note that only Blip Go! admins can make this change. Blip portal access: https://blipatendimentotrial.blip.ai/application Select the builder with the Desk variable, as shown in the image below. Go to the top menu and select the [Support] section. This will open a left-side menu. Scroll down to the bottom of the screen and select the [General Settings] option. In this menu, you will find the [Ticket Transfer] option, which you can enable or disable. When this function is active, it's possible to transfer an ongoing ticket to another support queue or to a different agent. For more information, visit the discussion on this topic in our community or the videos on our channel. 😃 Related articles Conversation Transfer by Attendant How to Send SMS via API Displaying the Number of Clients in Queue Blip Desk Overview Setting up the flow for the holiday