Ticket Transfer Setup

To configure ticket transfer, you will need to access the Blip portal. Please note that only Blip Go! admins can make this change.

Blip portal access: https://blipatendimentotrial.blip.ai/application

Select the builder with the Desk variable, as shown in the image below.

Go to the top menu and select the [Support] section. This will open a left-side menu. Scroll down to the bottom of the screen and select the [General Settings] option. In this menu, you will find the [Ticket Transfer] option, which you can enable or disable.

When this function is active, it's possible to transfer an ongoing ticket to another support queue or to a different agent.

For more information, visit the discussion on this topic in our community or the videos on our channel. 😃