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Activate WhatsApp Business API

  • Updated

Index:

  1. Reasons to connect your Facebook when activating WA
  2. Business Manager
  3. Business Verification

*To use the WhatsApp Business API, you must subscribe to the Pro plan.
Connecting your chatbot to WhatsApp is very simple, but before you begin, make sure of the following:

  1. Have access to a personal Facebook account with admin permissions in your company's Business Manager account. Learn more.
  • Decide on the name that will be displayed on your WhatsApp profile (it can be your company name or your personal name, for example, in the case of a personal brand), ensuring it complies with the company’s guidelines.
  1. Have a phone connected to the number you wish to activate on WhatsApp. This phone can be either a landline or mobile and must be able to receive international calls.
  • Ensure that there is no IVR (Interactive Voice Response) active on the number you want to activate during the activation process (you can disable the IVR during the process and reactivate it later).
  • Ensure that the number is not linked to the free WhatsApp Business and Messenger apps. If it is, unlink the number by deleting the accounts in those apps before proceeding with the activation.

 

Reasons to Connect Your Facebook When Activating WhatsApp

Since 2014, Facebook has owned the WhatsApp messaging app. After completing the process, you will only have activated your chatbot on WhatsApp, not on Facebook Messenger. If you want to activate it on Facebook's app as well, follow the activation process for that channel by clicking on "Messenger" in the "Channels" module on the Blip Go! platform.

Step-by-Step: How to Connect

 

On the available screen, select the information related to your number. If you have any doubts, refer to the article Number for Activation: How to Proceed.

Then, click on Register Now and a Facebook pop-up will open in your browser.

Important: Keep this page open during the process.
In the pop-up that opens, log in with your Facebook account that has admin permissions in your company's Business Manager.

Read the instructions on the screen and click on "Continue".

Read the instructions on the screen and click on "Start".

 

In this step, you will see the details of the permissions you will be sharing with Blip regarding the management of your WhatsApp Business account. Click on "Continue" to share the billing and account permissions.

Now, you will need to create your Meta and WhatsApp business accounts or select them from the list if you have already created these accounts.

When creating a new account, fill in the required fields.

Business Manager

Meta Business Account: Select your company's Business Manager.

Company Name: Access your company's registration certificate (CNPJ) to copy and enter the company name.

Business Email: Enter your corporate email. You will receive an email from Meta to confirm your email address.

  • Note: You will receive an email from Meta to confirm your email address.

Company Website or Business Profile: Enter your company's website.

Click "Next" to proceed to the next screen.

 

Business Verification

Click "Next" again. On this screen, you will need to enter the name of your WhatsApp account. The WhatsApp account name is not displayed to contacts, so you should fill it in with your company name. The display name, however, will appear on your company’s WhatsApp profile for your customers and must comply with all WhatsApp guidelines, which you can check here. You will also need to enter your business category, and if you wish, you can add a description message and the website that will be displayed in your company’s contact information on WhatsApp.

 

Here’s where these details will appear:

Fill in the fields and click "Next." You will now be able to verify your business number that will be connected to your Blip chatbot. Make sure to enter the DDI and DDD in the respective fields, and select your preferred verification method. Click "Send code" to proceed.

Confirm the code received via SMS or phone call and click "Next" to verify the number.

If the verification process is successful, you will see the following screen. Click "OK" to return to the previous screen and continue the activation of your number.

Confirm the code received via SMS or phone call and click "Next" to verify the number.

If the number verification process was successful, you should see the following screen. Click "Continue" and then "Finish".

The pop-up will close and return to the Blip Go! platform.
In the "Choose phone number" field, select the number you wish to activate, set a PIN (a 6-digit numeric code), and click "Connect to WhatsApp API".

Once completed, your number will be connected and ready for use.

Now, it is important to complete the Business Verification in Facebook's Business Manager so that, after approval, you can request the WhatsApp Official Account Badge.

*The Official Account Badge is not guaranteed by Meta.

For more information, visit the discussion on this topic in our community or the videos on our channel. 😃

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