Blip Desk Ticket Tags Extension January 07, 2025 17:00 Updated Index: Demonstration Video Introduction How it works? Installation and Configuration Usage Examples Support Demonstration Video Still have questions? Watch our video on YouTube for more information and explore our other extensions. Introduction Enhance your service simply with the Blip Desk Ticket Tags extension!This extension allows the creation of tags that represent similar categories in tickets, helping with organization and making the agents' work easier on Blip Desk.This extension is paid and was developed by the company White Wall. How does it work? The Blip Desk Ticket Tags extension offers the following functionality: With the extension, you can create tags (categories) for service tickets that have common characteristics. Installation and Configuration First, log in to the Blip platform and access the Blip Store.Then, search for the Blip Desk Ticket Tags extension. Install the extension on the desired service bot. Installing the extension in Google ChromeGo to the Blip Store. Then, click the three dots in the upper-right corner. Search for the "Blip Desk Ticket Tags" extension. Then, click on "Enable plugin." It is also necessary to install the "Blip Desk" extension in Google Chrome. To do this, click on the indicated area on the website, and you will be redirected to the Chrome Web Store page. On the page, click "Add to Chrome" to proceed with the installation. Attention! All agents who will use the extension in the chatbot need to install this extension in Chrome. Go to Blip Desk and check if the extension was installed correctly. Usage Examples Handling a large volume of daily tickets across various categories, such as technical issues, inquiries, and refund requests, can make it difficult to organize and prioritize, delaying responses to customers. This extension provides the solution!By allowing the creation of tags, it enables agents to prioritize the most critical cases and identify urgent situations or those requiring specific attention, optimizing the workflow.Continue reading below to learn more! Creating Service Tags in Blip DeskAfter installing the extension in Blip and the Google Web Store, you should access Blip Desk. Select a ticket and right-click with your mouse. On your screen, the options "Mark as Unread" or "Set Tag" will appear. Click on "Set Tag." To create a new tag, click on "Edit tags." On the right side of the screen, locate the 'Tags' panel. In this panel, you can create new tags, assign a name, and select a color for each one. After creating and configuring the tags, you can apply them to the desired tickets by clicking the "Apply" button. Your extension is now ready to be used! How to edit and change tags? To edit an existing tag, follow the same procedure as before: click on "Set Tag." Then, in the "Tag" panel located on the right side of the screen, click on the tag you wish to modify to edit its name and color. To change the tags of a service, select a ticket and click on "Set Tag," then click on the desired tag to add or remove it. How to delete tags?To delete a tag, select the ticket, click on "Set Tag," and in the "Tags" panel (on the right), click the "x" next to the tag you wish to remove. Support If you have any questions or encounter any issues with the extension, please contact us at support@whitewall.dev. For more information, visit the discussion on this topic in our community or the videos on our channel. 😃 Related articles Desk Extension Attendant Names in the Message Blip Desk Contact Editor Extension Response Screen - STILINGUE Smart Care Blip Desk Overview How to send WhatsApp notifications through Blip API