Why are we asking for this?
In some scenarios, mainly when there are intermittent errors, slowness, or unexpected behaviors on the platform, we need to analyze the communication between the browser and Blip services. The HAR (HTTP Archive) file records all requests made during the use of the application — this allows us to:
Identify technical failures with more precision
Understand if the problem is in the frontend, backend, or integration
Accelerate the analysis and resolution of the ticket
Without this file, our investigation may be limited.
Before starting
Ideally, generate the HAR at the exact moment the error happens
Avoid navigating in other tabs during collection
-
If possible, reproduce the problem only once during the recording
How to generate a HAR file in Google Chrome
This is the recommended browser.
1. Access the page where the problem occurs
Open Blip (or the screen where the error happens).
2. Open the developer tools
You can use one of the options:
Right-click → Inspect
Or press F12
Or go to: Menu (⋮) → More tools → Developer tools
3. Access the "Network" tab
In the panel that opens, click on the Network tab.
4. Configure the capture
Ensure that:
The recording button is red (active)
The "Preserve log" option is checked
Click on the "Clear network log" icon to clear old records
This ensures that only the error will be captured.
5. Reproduce the problem
Now, perform exactly the action that generates the error in Blip. Examples:
Send message
Publish flow
Access bot / customer service
Trigger integration
6. Export the HAR file
After reproducing the problem:
Click on the download button;
Or right-click on any request and select: "Save all as HAR with content"
The file will be saved on your computer.
7. Send the file to support
Attach the HAR file to the ticket or send it to the responsible team.
Important tips
If the file comes back empty (0KB), repeat the process ensuring that the recording is active
Avoid multiple actions — the more focused, the better the analysis
If the problem is intermittent, it may be necessary to repeat more than once
For more information, access the discussion about the subject in our community or the videos on our channel. 😃