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[Extension] How to generate service reports in Blip with the Waizer extension

  • Updated

  1. Introduction

  2. How to generate reports in Waizer

  3. Usage examples

  4. Best practices

  5. Support

Brief description: Generate Blip service reports with Ask Waizer: ask about operation data and receive the material ready in xlsx, docx, pdf, or pptx formats.

 

Introduction

Every bot operation needs, at some point, to present results, whether to the client, management, or the marketing team. The problem is time: creating this report manually, cross-referencing data from different screens, takes hours that most CS teams don’t have available.

Waizer solves this with Ask Waizer, an AI agent that answers questions directly about operation data and returns ready reports in the most commonly used everyday formats: xlsx, docx, pdf, and pptx. You ask for the list of contacts with the most negative sentiment during a period or a summary of the main errors of the week, and receive the file ready to download. It’s the kind of tool that generates, in minutes, material ready to send or present, without relying on a dedicated data analyst.

Before you start

Before generating reports through Waizer, check if:

  • The Waizer extension is installed and active on the bot. Activate Waizer on Blip Store.

  • The bot already has conversations recorded in the period you want to analyze.

  • You have access to Ask Waizer.

  • The data for the period has already been processed by the extension.

 

How to generate reports in Waizer

  1. Open Waizer on the desired bot and click on Ask Waizer.

Tela inicial do Waizer com o menu Ask Waizer em destaque

  1. On the Ask Waizer screen, use the question field in the center. You can also start from one of the suggested questions below the field.

Tela do Ask Waizer com o campo de pergunta e as sugestões de perguntas

Campo de pergunta do Ask Waizer pronto para receber a pergunta sobre a operação

  1. Ask a question related to operation data. For example:

  • What were the main reasons for contact?

  • What was the bot’s resolution rate?

  • Which conversations had negative sentiment?

  • Which points in the flow generated the most errors?

  • Which topics had the highest volume of overflow?

Resposta do Ask Waizer com base nos dados das conversas do bot

  1. Request the report in the desired format, for example, "generate a report in pptx" or "export this in xlsx." Ask Waizer produces the file and delivers it as an attachment, with a download button right in the conversation.

Ask Waizer gerando o relatório a partir dos dados da conversa
Relatório gerado pelo Ask Waizer disponível como anexo para download

 

Use these reports to monitor bot performance, share results with the team, and highlight improvement opportunities.

 

Usage examples

Ask Waizer supports different operational analyses, such as:

  • Weekly chatbot performance report.

  • Analysis of the main errors encountered.

  • Summary of the most recurring topics.

  • Survey of conversations with negative sentiment.

  • Analysis of overflows to human service.

  • Comparison of evolution after flow adjustments.

 

Best practices

  • Ask objective questions to receive clearer answers.

  • Define specific periods to focus the analysis.

  • Generate recurring reports to track bot evolution.

  • Compare data before and after flow changes.

  • Share reports with teams responsible for service and bot improvement.

 

Support

If you have any questions or issues with the extension, contact us at support@wiv.com.br.


 

Need more help? Explore our content at Blip Academy or Blip Community, watch tutorials on our YouTube channel or ask your questions in our support channel 😃

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