How to migrate a WhatsApp number – Blip | Blip Help

Summary
Step-by-step

Summary

Blip supports the portability process in three scenarios: when you are migrating from another platform to ours, when you are migrating the number between WhatsApp accounts (WABAs) that are already active with Blip, or when you have lost access to the Business Portfolio (Business Manager).

We do not perform the portability process when the customer is migrating from Blip to another platform. In this case, the only action performed by Blip is to ensure that two-factor authentication for the number is disabled, so that the new platform can perform the migration on its end.

If you want to perform number portability on the WhatsApp API between BSPs (Business Solution Providers), access the documentation How to perform number portability on the WhatsApp API

Before you begin

The Display name must be approved.
Make sure that the number being migrated can receive international calls or international SMS messages.
Have the ID of your bot connected to WhatsApp at hand. For more information about how to obtain your bot ID, access How to find your ID
If the number has active IVRs (Interactive Voice Response), the IVR must be disabled at the time of migration.
This documentation is intended exclusively to guide you on how to prepare the environment for migration. After completing the validations below, contact Blip Support to complete the action.

Step-by-step

Case 1: Loss of access to the Business Portfolio (Business Manager)

Follow this flow if you have lost access to the current Meta Business Portfolio (BM), where the WABA was hosted, and now want to migrate the number to a new Portfolio.

1. Create a new Business Portfolio (BM) by following the documentation About the Business Portfolio (Business Manager);

2. Locate your company information based on the CNPJ card. You can issue the card directly on the Federal Revenue Service website: Issue CNPJ

3. With the CNPJ card at hand, open your new Business Portfolio (Business Manager) and select Business information;

4. Click Edit under Business details;

5. Fill in the information based on the CNPJ card:

6. Make sure you have administrator access to the Blip Portal;
7. After completing the update of your company information, contact Blip Support, informing them of the ID of the new B, your bot ID, and that you want to proceed with the migration.

Case 2: Migrating a number between Blip WABAs

Follow this flow if you already have two or more WABAs with Blip and want to migrate the number from one account to another.

Have the ID of the new WABA at hand.
Have the ID of the destination WABA at hand.
Have the ID of the bot where the number is active at hand.
Make sure the number can receive calls OR SMS messages.
Open a support ticket informing them that you want to migrate your number between existing WABAs, and provide all this information when opening the ticket.

Case 3: Separating cost centers (New WABA)

Follow this flow if you want to separate cost centers by creating a new WABA in the same BM where you already have the first WABA, and then migrate some numbers to this new account.

Have the ID of the new WABA at hand.
Make sure the number can receive calls OR SMS messages.
Have the ID of the bot where the number is active at hand.
Open a support ticket informing them that you want to migrate your number to a new WABA, and provide this information when opening the ticket.

How to obtain your WABA ID

1. Go to business.facebook.com/overview, select Settings, and click ‘WhatsApp Accounts’;

2. Select your WhatsApp Business Account (Waba);

3. Copy the ‘Identification’ information highlighted in the screenshot below:

How to contact Blip's technical team?

For more information about how to contact Blip Support, access the documentation: How to contact Blip

Need more help? Explore our content on Blip Academy or Blip Community, watch tutorials on our YouTube channel or get your questions answered through our support channel 😃