How to send notifications through Blip Desk ready responses January 24, 2023 19:28 Updated Index: Ready answer Sending ready response Populating dynamic content Ready answer First, any message sent by the bot, after a period of 24 hours in relation to the last message sent by the client, is considered a notification. It is important to emphasize that notifications on WhatsApp are always associated with a Message Template, previously approved by WhatsApp itself. To perform this task of sending a message template through ready-made responses, it is necessary to ensure that the prerequisites below have already been satisfied: Have a bot previously published on the WhatsApp channel (only available to customers with a paid plan) Have a Message Template created and approved by WhatsAppAfter creating and approving your Message Template you will have access to value NAME (Template name). These values identify your Message Template and will be needed during the process. Sending prompt reply The first step to accomplish this task, it is necessary to create the ready answer as already presented in the article How to use variables in response templates in Blip Desk, similarly, access the Service tab in the prompt responses functionality and click on the create category button, as shown in the image below. Fill in the category name as you want and click the Add Answer button, the type of content used to send the Message Template in this functionality is the dynamic content. Populating dynamic content In this type of content, fill in the three fields presented. Therefore, select the application / json value for the type field and for the content field fill in according to the code below adapting according to your message template. {"type": "template","template": {"language": {"policy": "deterministic","code": "pt_BR"},"name": "NOME DO TEMPLATE","components": []}} (The sending code above, refers to a Template that doesn't have any parameter) Replace the variable {NAME} in accordance with the corresponding values of the message template to be sent and, likewise, add or remove values in the parameters field. To illustrate, suppose that your message template contains 3 placeholders, the first placeholder being the contact name, the second the current date and, finally, a content that you want to fill freely. For each placeholder there must be a corresponding object internal to the 'parameters' array, the objects will be presented respectively. Observe the solution code below: {"type": "template","template": {"language": {"policy": "deterministic","code": "pt_BR"},"name": "NOME DO TEMPLATE","components": [{"type": "body","parameters": [{"text": "{{contact.name}}","type": "text"},{"text": "name","type": "text"},{"text": "{{agent.email}}","type": "text"}]}]}} (The sending code above, refers to a Template that have 3 parameters) Finally, having satisfied the preconditions and previous steps, the sending of the message template through the ready-made responses' functionality will be available on Blip Desk. For more information, visit the discussion on the subject in our community or the videos on our channel. 😊 Related articles How to Use Variables in Blip Desk Canned Responses Sending WhatsApp Active Messages on Blip Desk How to send WhatsApp notifications through Blip API Creating interactive messages in WhatsApp How to Create and Approve a Message Template in WhatsApp