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Dashboard - Data Analysis

  • Updated

Index:

  1. Contacts
  2. Messages

Contacts

Contacts are people that interacted and talked with your chatbot during the selected period.
Single contacts are contacts counted just once, regardless of the number of interactions with the chatbot, during the selected period.

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Metric Definition Formula
Total of single contacts Total number of single contacts that interacted with your chatbot during the selected period. Contacts that did not reply + Contacts with interaction
Contacts that did not reply Single contacts that did not reply to any message sent by the chatbot and did not start any conversation during the selected period. Total of single contacts that did not reply to the chatbot
Contacts with interaction Single contacts that replied or started a conversation with the chatbot during the selected period. Total of single contacts that interacted with the chatbot
Rejection rate Calculation of the total percentage of single contacts that did not reply to the chatbot divided by the total number of single contacts during the selected period. Total of contacts that did not reply/Total of single contacts*100%
Interaction rate Calculation of the total percentage of single contacts that replied and interacted with the chatbot divided by the total number of single contacts during the selected period. Total of contacts with interaction/Total of single contacts*100%
Contact chart Line chart with the total of single contacts that did not reply and single contacts that interacted with the chatbot during the selected period. Hint: While clicking on the metric names under the chart, they can disappear and reappear according to your data visualization needs.  

Messages

In this section, you can access the data of messages exchanged between your contacts and chatbots.

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Metric Definition Formula
Active messages sent

Active messages are those sent by the chatbot 24 hours after the receipt of the last message sent by the contact.
Important!
⦁ Active messages sent are subject to the use policies and specific taxes of each conversational channel. However, data rules and filters were applied to the dashboard screen to allow you to see only the sum of the active messages. These numbers may change regarding the value charged, since other billing rules and specific filters are applied and considered.

⦁ These active messages are processed through multiple channels and can be sent by chatbot, triggered by Growth and WhatsApp broadcast, Blip Desk, API, SDK, etc., and may or may not be processed as active messages, according to the 24-hour rule above.

 Total number of active messages sent
Total of messages exchanged Total of messages sent and received by the chatbot in the conversational flow.
Includes as well messages exchanged in Blip Desk between contacts and attendants.		 Messages sent + messages received
Messages sent Messages sent by chatbot to a contact, configured in the conversational flow. Total of messages sent by chatbot
Messages received Messages received by the chatbot from your contacts. Total of messages received by the chatbot
Average of received messages Average of messages received by the chatbot during the selected period. Total of messages received by the chatbot/Total of messages exchanged in the chatbot
Average of sent messages

Average of messages sent by the chatbot during the selected period.

Includes messages sent by the chatbot, triggered by Growth, WhatsApp broadcast, Blip Desk, API, SDK, etc.

 Total of messages sent by the chatbot/Total of messages exchanged in the chatbot

 

Important points:
⦁ The messages on the dashboard screen shall not be processed for billing and consumption data. Rules and filters were applied to the message metrics in Dashboard to display only chatbot performance data. The billing information is available only in the “Contract Panel” and specific billing rules and filters are applied to them according to your contact.
⦁ We do not exhibit in detail how many messages and notifications were actively triggered, opened, read, and replied from the Blip Portal’s template tools, such as Growth and WhatsApp Broadcast.

For more information, visit the discussion on the subject in our community or the videos on our channel. 😃

 

 

 

 

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