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How to Delete a Phone Number from a WABA

  • Updated
  1. How to Delete the Number from the WABA
  2. How to Check Insights
  3. Tips / FAQ

 

The purpose of this article is to detail the process of deleting a WhatsApp phone number linked to a WABA. The document describes all the steps to effectively remove the number and provides comprehensive guidance on how to check the Insights page to verify paid conversation traffic in the last 30 days.

Before You Begin

  • The deletion process must be performed by the WhatsApp account administrator in the Meta Business Manager.

  • The phone number cannot be deleted if it has been used for paid conversation traffic in the last 30 days.

 

How to Delete the Number from the WABA

To successfully complete the process, strictly follow the steps below:

  1. Access your WABA account (WhatsApp account);

  2. Log in to the Business Manager;

  3. Select your company;

  4. In the left menu, click on WhatsApp Accounts;

  1. Click on WhatsApp Manager;

  2. Upon accessing the WhatsApp Manager, go to the menu on the left side of the screen;

  3. Access the Account Tools tab;

  4. Select the Phone Numbers option;

  1. Check the number(s) registered in your Manager;

  2. Once you find the exact number you want to delete, go to the right side of the page and select the trash can icon labeled Delete;

  1. A new window with information will appear to proceed. Click Next.

  1. You must fill in all requested information individually for the deletion to be processed as desired:

    • In the first field, enter your Facebook password.

    • In the second field, enter the reason for the deletion.

 

How to Check Insights

To confirm if paid messaging was used in the last 30 days, follow the analysis directly in the WhatsApp Manager:

  1. In the WhatsApp Manager, go to the menu on the left side of the screen.

  2. Select the Account Tools field.

  3. Click on Insights.

  1. Filter the exact date range you want to check to analyze if deletion is possible or not.

    • Practical example: If you want to proceed with deleting the account on 07/24, you need to check the period from 06/24 to 07/24.

  2. After selecting the date range, click Update.

  3. Review the Paid Conversations field:

    • If the number is 0, deletion can proceed.

    • If the number is anything other than 0, you must wait the full 30-day period after the last paid conversation before proceeding with the number deletion.

    • Practical example: if the last paid conversation for the number was on 07/23, the number can only be deleted after 08/24.

 

Tips / FAQ

  • Automatic Redirection: If you try to delete a phone number that had paid conversation traffic in the last 30 days, the system will automatically redirect you to the Insights page, which will show the date of the last message sent.

  • Traffic Prevention: If the number had paid conversations in the last 30 days and you are waiting for the deadline, strictly ensure that no new paid conversations are generated during this time, as this would restart the count.

  • Use After Deletion: After deletion, the number can be used normally in the consumer’s (personal) WhatsApp app or can be registered again in the WhatsApp Business app.

  • Processing Time: In some cases, the deletion process in the system may take approximately 10 minutes.

  • Banned Numbers: Rules and deadlines differ for phone numbers deleted that have been banned from the platform.

For more information, access the official Meta article by clicking here!

 


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