Responder's Interactions

Index: 

1. Responder's Interactions
2. Responder's Interaction by Channel

Within STILINGUE Smart Care, interactions collected by the system generate a comprehensive report with essential data for tracking your team's performance. Access important data within the Ticket Report & Annotations that assist in the team's performance analysis.

To access this area, click here to read the guide. 

Follow the graph

Responder's Interactions

Here, it is possible to see the number of times the respondent assigns a particular status in the conversation. In parentheses, the average time is presented that the respondent took to move the conversation from the Pending or Open status to another. 

Responder's Interaction by Channel

 With the aim of quickly visualizing the number of interactions performed by respondents on a specific social media platform, this graph presents conversations assigned to respondents based on the filter date. When a conversation is assigned to a respondent, it is automatically counted in this graph. 

Furthermore, if an agent changes the status of a conversation previously assigned to another agent, this status change metric is not reflected in the graph. This means that the conversation with the altered status will still be assigned to the previous agent.

The size of the bubble varies based on the number of calls each respondent has. You can define how many respondents will be displayed at a time by selecting from the options: five (5), ten (10), or fifteen (15).

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