Activity Time x Responders  e Respondent Status

Index:

1. Activity Schedule x Respondents
2. Respondent Status

Access important data within the Ticket Report & Annotations that assist in the team's performance analysis.

Within STILINGUE Smart Care, interactions collected by the system generate a comprehensive report with essential data for tracking your team's performance. 

• To access this area, click here to read the guide. 

Activity Time x Responders

This chart displays the times at which attendants make status changes during the filter period. The larger the dot, the greater the volume of status changes.

Note: if an attendant is in charge of the conversation and another attendant changes the status to closed, only the average time of this last change is counted for the latter attendant. This is because the one who made the status change will be counted.

Respondent Status

In the Smart Care's Attendance & Notes Report, there's a Respondent Status table. This table displays, among operators, who is offline and who is online in the routing. This allows for an overview of your operation's status to make day-to-day decisions.

Among the report's filter parameters, the only one affecting this view is the respondent selection parameter; the others do not impact the table.

Note: This feature will only provide data if the client has active routings, since the online and offline statuses are exclusive to the routing functionality.

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