Conversations Received Status - Ticket & Annotations Report

Access important data within the Ticket & Annotations Report that aids in team performance analysis.

Within STILINGUE Smart Care, interactions collected by the system generate a comprehensive report with essential data for tracking your team's performance. 

To access this area, click here to read the guide. 

Received Conversations Status

This chart presents the volume of New Conversations received within the applied date range and their current status, grouped separately by the social media platforms available in the tool. This visualization assists in assessing performance regarding received interactions, as well as quickly identifying if there is any conversation hindering the status change. 

In addition to the total volume visualization of New Conversations during the filter period, it is possible to select the option to view the chart by percentage as well.

Note: You can click on the statuses to hide the visualization and analyze only with the necessary data for you.

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