Average Response Time Funnel - Ticket Report & Annotations

Find important data for your ticket analysis on STILINGUE Smart Care

By accessing the Report through the tab, you can locate among the tickets provided by your team, changes in the status of conversations, number of closed tickets in relation to time and several other graphs. 

Follow the graph

Average Response Time Funnel 

The graph shows how much time was spent for conversations to move through these statuses:

1. Opening

Average time (in minutes) it takes to transition from Pending to Open status.

2. Pending

The average time (in minutes) it takes for a conversation to go from Pending, Open, or Responded to On Hold.

3. Response

Average time (in minutes) it takes for a conversation to move from Pending or Open to Responded.

4. Closing

Average time (in minutes) it takes for a conversation to move from Pending, Open, or Responded to Closed.

5. Average Capture Time

Average time the system takes to capture an interaction.

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