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Ticket & Annotations Report - TikTok

  • Updated

Index:

  1. Introduction
  2. Limitations of Ticket & Annotations Report

 

Introduction

STILINGUE Smart Care offers the possibility of connecting TikTok pages, and the operational area already includes the capability to respond, classify, and filter by these interactions. 

The Ticket & Annotations Report area of STILINGUE is a very important tool for monitoring tickets responded to via the platform from the perspective of service, classifications, and annotations of respondents. To locate information in this area, one must have master or administrator permission in the tool.

Note: even when using the permission configuration feature (customizing them), only the master and account administrator can access the report. 

Now it is possible to view and export this data in report format:

 

 

To learn more about how to generate reports, access the guide.



Limitations of Ticket & Annotations Report

Within the export:

In the Interactions Tab, the following columns will return as zero:

  • Column M - Sentiment
  • Column S - Tags
  • Column T - Themes
  • Column V - Boosting

In the interface graphs

TikTok interaction data will not be displayed in the following graphs:

  • Interactions by Sentiment x Time
  • Distribution by Themes
  • Distribution by Tags
  • Wordcloud of Publications
  • Ticket Volume by Tags 
  • Sentiment by Tags
  • Sentiment by Themes 

 

The TikTok API's usage policy does not allow the extraction and display of sentiment, theme, and tag data in interactions. Therefore, the graphs will not show TikTok interactions.



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