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Actions on the Publication Card

  • Updated

Learn how to categorize, edit, and respond individually to posts on your Wall.

When accessing the Publication Wall of Listening, you can view the posts and also categorize them at a more basic level, in addition to accessing other navigation functions for the collected content. 

See below in the image:

1. Gender 

Here it is possible to define the gender of the post's author among man, woman, and organization.

2. Sentiment 

The Positive, Neutral, and Negative icons determine the sentiment classification of the collected post.

3. View 

Mark the post as Checked.

4. Spy 

You will be redirected to the post on the social network or portal where it was collected. Note: the lock option works differently for Facebook lives. In these cases, if you click on the lock of a comment made in a live, you will be redirected to the live post itself and not to the comment.

5. Actions 

In this icon, you have access to other ways to classify the post:

  • 5.1 - Copies the post ID to save or use in filters;  

  • 5.2 - Copies the original link of the post to send to someone or export it; 

  • 5.3 - Exports the post to a spreadsheet. 

6. Delete 

Delete the post. 

7. Ban user 

Ban the author of the post. Once banned, the tool will no longer collect anything about this specific author, including Listening or any area of the tool, and all collected posts will be deleted.

Note:  When banning a user from STILINGUE, that user's posts are removed from the client's search. However, when this banned user mentions the owner's page, comments made in this user's mention continue to be collected because, even though the mention is excluded due to banning, it remains in the collection queue for 30 days, resulting in the collection of comments in that mention.

The collection of comments from this mention that the banned user made continues for up to 30 days after the mention (the collection rule we have today). Therefore, in cases where clients aim not to collect comments in mention, this workaround of banning the user does not work.

 

For more information, visit the discussion on the subject at our community or videos on our channel. 😃

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