Inbox - Facebook

View and respond to messages sent to your Facebook page directly through STILINGUE.

In addition to being able to view posts and comments made on your Facebook page, you can also respond to inbox messages through the tool. The Proprietary Metrics module is an area within STILINGUE dedicated to analyzing interactions on connected pages. 

Locate the "Inbox" section in the side menu:

Just like in the Publications section, you have the option to sort the messages you would like to see first. 

Publication card 

1. Social Network 

Social network where the inbox message was made. By clicking on this icon, you are directed to the inbox area where the message was sent.

2. Photo

Photo available on the social network. By clicking on the photo, you are redirected to view this inbox message within Facebook. 

3. Name 

Name of the user who interacted as it appears on the social network. By clicking on the name, you are redirected to view this inbox within Facebook. 

4. Ticket number

Service Request Number. By clicking, you copy the sequence to your computer's clipboard. Additionally, each color indicates a status of the conversation. The platform status is divided into: Pending, Open, Ignored, Waiting, Answered, and Closed.

5. Date

Day and time when the inbox message was sent. 

6. Message 

Text of the last message sent, either by the page user or the response created by you or your team. 

7. Read Publication 

Clicking in this area allows you to view the entire message, in case the text is compressed in the card space. Additionally, you can access the link that directs directly to the inbox message on the social network. 

8. View full conversation

You can respond to the user on another screen. In addition to exporting the data (maximum of 30,000 interactions), you can classify and send messages from here. 

Important! It is not possible to respond to the inbox message after 7 days using the platform, only directly through the social network. This is a limitation of the Facebook API. 

Access the All Comments guide to discover how to use the fields available in this area.

For more information, visit the discussion on the subject at our community or videos on our channel. 😃