Instagram Business - My connections May 20, 2024 14:08 Updated Index: Introduction Inbox Instagram Checking the connection between Facebook and Instagram Connecting Instagram Why is my page listed as "Not Allowed"? How does the Stories collection work? And DarkPosts? Introduction See the necessary steps to link your company's Instagram Business profiles to STILINGUE. The connection of your proprietary pages is done in My Connections. Access the initial tab for more information on how to access this area and the connection options for different social networks. Here, we will specifically discuss Instagram Business. Inbox Instagram It is important to note that even if your business profile is already connected to STILINGUE, you need to remove it from the My Connections area and reconnect the page if you want to perform the Instagram Inbox collection. Initial requirements To connect your Instagram business profile, you need to meet some requirements: Your Instagram profile must be a business profile. It is important to remember that if you connect an account with a Creator profile, Instagram will allow the collection of Direct Messages (DM) as long as the profile has up to 500,000 followers, but if you connect a Business profile, there will be no such limitation on the part of the network. Learn more about how Instagram business profiles work in this link. The user connecting the page within STILINGUE must be an administrator (having full control) of the Facebook page linked to Instagram to perform token renewals and page authentication when necessary. The requirement for this permission is enforced by the social network's API for network security reasons. Learn about the necessary permissions to connect Facebook to STILINGUE through the FAQ. The user performing the connection must have access to the Ad Accounts to ensure that paid posts are collected properly. The links between the Facebook and Instagram owner pages must be accurate. The Instagram page needs to be visible along with its linked Facebook page within the same area (Business Settings). In addition to being an administrator of the Facebook page, the user who connected the page to STILINGUE needs to have administrator permissions within the Business Settings. To confirm that the Instagram and Facebook pages are within the same business, access the Business Settings through the link. You should check if the Facebook page and Instagram account are displayed in the highlighted space in the image, below "Assigned Assets": In this area, you can also verify if the user who connected the page within STILINGUE (and has administrator permissions within the Facebook page) also has administrator permissions within the Business Configuration: After following these steps and confirming all the requirements mentioned above, the connection can be established. Checking the connection between Facebook and Instagram To verify the link between Facebook and Instagram, go to your Facebook page. In the top menu, click on Settings and then select Instagram from the left-hand side menu. If you haven't connected an Instagram business profile to your page yet, click on "Connect Account." Once you've added the profile, you can proceed with the connection within the STILINGUE platform. Connecting Instagram On the Connections Management screen, you'll see all the icons of social networks and services that can be integrated into the tool. Connected pages will be available in this area if they exist. Click on the Instagram icon and select the "Add Connection" box. When you click, you will first see a message highlighting the connection requirements mentioned at the beginning of this guide. Subsequently, a list will appear with the Instagram pages you have access to. Keep in mind that only the pages for which you have administrative permission (meaning you have full control) on Facebook and are properly linked will be available for activation. Once you click "Activate," your Instagram account will be connected. Upon closing this window, you will see a card for the profile displayed on the Owner Connections Management screen. After completing this step, you need to activate the card related to your profile. To access the data within the tool, the page must be linked to an existing survey. Inside the card, select the desired survey, click OK, and activate the button in the right corner (the color will change from gray to green). By following these steps, you ensure that the data collection is done correctly. Why is my page listed as "Not Allowed"? It's important to remember that connecting Instagram Business accounts can only be done if you have permission as an administrator on the Facebook page to which Instagram is linked. If the desired account appears on the list as "Not Allowed," this may mean that you don't hold that position within the page or that the Instagram profile isn't a business page. How does the Stories collection work? And DarkPosts? The collection of Stories is carried out within 24 hours during which the Story is available for viewing. Regarding Darkposts, Darkstories, and boosted posts, it is possible to collect them through Instagram Business collection. The user responsible for connecting the Instagram profile to STILINGUE must have access to the ad accounts were paid Instagram posts are made. For more information, visit the discussion on the subject at our community or videos on our channel. 😃 Related articles Collection of Dark Posts Facebook - My Connections LinkedIn - My Connections How to connect your chatbot on Instagram? Open Sea Data Handling - YouTube