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Collection Reclame Aqui - Listening

  • Updated

Index:

  1. How to activate
  2. Which modules collect Reclame Aqui?
  3. Which modules do not collect Reclame Aqui?



Learn how to configure your search to collect posts from Reclame Aqui

 

Reclame Aqui is an important channel for gathering opinions and evaluations from consumers within STILINGUE. In this guide, you will find information on how to set up and optimize this collection to obtain more user data in your search. 



How to activate

 

The first step to start collecting Reclame Aqui is to click on the option that activates this channel. Without this action, it will not be possible to input posts into the search:

 

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After this initial step, it is necessary to request the Customer Support team to carry out the collection of posts related to this channel through a service, to ensure that the related posts will be properly inserted into the search. 

 

Which modules collect Reclame Aqui?

 

  • Listening

 

Note: Metrics are not collected for this type of post.

 

Which modules do not collect Reclame Aqui?

 

  • Proprietary Metrics

  • STILINGUE Smart Care 

Retroactive


At the moment the Reclame Aqui channel is activated and posts start being collected, it is not possible to automatically retrieve past posts. If you need to recover older posts, you should contact your account manager so that the service can be performed according to the posts available in the database previously collected by STILINGUE.

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For more information, visit the discussion on the subject at our community or videos on our channel. 😃

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