Blip Desk
- [Beta] Kanban Board in Desk
- [Beta] Folders on Desk
- Desk Score: The Quality Revolution in Customer Service with AI
- Conversation quality
- My Metrics
- New Service History
- Conversation quality
- Ticket Waiting Period
- Bulk registration of attendants in the Blip Portal
- Limit of active messages per client in 24 hours
- Sending active messages with an open ticket
- New Monitoring on Blip Desk: screen changes and new features
- Limit of Tickets Waiting for First Response
- Metadata Management
- SLA Rules
- Related Tickets
- Spell Checker
- Untitled
- Forbidden Words Filter
- Blip Desk Lock when Pausing
- Mass Ticket Transfer
- Escalate Tickets by Email
- How to Insert Blip Desk into Your Website?
- Blip Calls: Making Calls in Desk
- How to integrate Zendesk as a Blip customer service channel (Replacing Blip Desk)
- Sidebar Menus and Quick Filters
- Service History for Agents, on Blip Desk
- Satisfaction Analysis
- Blip Copilot
- Blip Desk Agents Permissioning