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How to select credits for panel creation

  • Updated

Index:

  1. Introduction
  2. SLA
  3. Select new credits for your research

 

Introduction

Learn how to select the parameters that are part of your dashboard credits

When creating a survey in STILINGUE, clicking on "Create new research panel," as shown in the image:

You should select the contracted credits you will use:

 

 

 

SLA

Select the collection speed, according to the options Light, Ultra, or Elite. The more words added to your research clusters, the more robust it becomes, and SLA reflects the processing speed of these searched terms.

Whenever new words are added to the Search Configuration Groups, the collection time may increase. You can track the number of terms and check other details in this area: 

 

After selecting the credit you will use, your search will have this infrastructure released automatically. When deleting the search, the same credit is made available again. However, remember that removing a search implies the loss of already collected publications.

 

See below what the collection time is for different modules of the platform:

General

STILINGUE guarantees a data collection SLA of 99.0% per month.

STILINGUE Smart Care and Proprietary Metrics

For both modules, all collection channels have a 95% SLA between the average time and the time limit. The collection expectation is 99.0% of posts within 24 hours after the time limit.

Listening

95% of collection is guaranteed within the Research Configuration, and 99% within 24 hours beyond the collection time.

 

Select new credits for your research

All acquired credits have an expiration date. When this date expires, panel collection is blocked, and it is necessary to select new credits to restore your collection.

Access your account center, click on the Edit research option on the card:

Use the scroll bar and scroll down to the field "Settings:."

 

 

In the field, select the newly contracted credits:

 

Note that their expiration will change. 

Page credits correspond to the URLs registered in the My Connections field. When these credits expire, data collection will be interrupted until new credits are contracted.

 

Attention! If your renewal includes fewer URLs than the previous contract, some of your pages will be disabled and will stop collecting.

 

For more information, visit the discussion on the subject at our community or videos on our channel. 😃

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